How to Restore Your Bundled Lenovo PC
Please note, the instructions below apply only to Lenovo PCs purchased in Logitech room bundles, and are not intended to be applied to PCs purchased separately.
Lenovo Core, Core Gen 2 & Tiny M920q Recovery
The Lenovo M920Q (tiny) and Core Gen 1 and Core Gen 2 all have a 3 year warranty.
The i3 with the Logitech Tap with USB Kit bundle comes with a 1 year warranty.
Go to this URL: https://smartsupport.lenovo.com/us/en/products/smart/smart-collaboration/
In the Serial number field, enter the serial number of your system. And press the > symbol to search for your device. The image shown may not match your actual system:
After the search is completed, a warranty support will be displayed. If your device says Out of Warranty, you cannot use Lenovo's Cloud Deploy process and must use a different supported process. The image shown may not match your actual system:
If you use Lenovo Cloud Deploy a system and you may get a message that your system is no longer entitled. If this happens, your system is considered out of warranty.
There is no entitlement for this system
To restore a system that is out of warranty follow these steps:
Follow the instructions on this page to download the media and re-install the system: https://support.lenovo.com/us/en/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key
Important: When you go to download the media, it may show as Windows 10 image. This is what the system is shipped with. The downloaded media will be Windows 11
After the system has been recovered, and the OOBE process has completed, but before you configure the room account do the following:
Download the following compressed file that contains the script Start-PostInstall.ps1 that will enable the Logitech Tap Controller and EULA for Logitech: Start-PostInstall.zip
Extract the Start-PostInstall.ps1 script
Copy the file Start-PostInstall.ps1 to a USB drive
Logon to desktop of the system by pressing the start key 5 times. Enter the username admin and the password you created during the OOBE process.
Insert the USB drive into the Lenovo computer
Open PowerShell as admin and run the following command, in this example D: is the USB drive
PowerShell.exe -executionpolicy bypass -file d:\Start-PostInstall.ps
It should only take a few seconds to run.
Reboot the system and continue with setting up the room account.
If your system is still in warranty: