Support & Warranty for Bundled Lenovo PCs

This article provides guidance for customers who have purchased a bundled Logitech and Lenovo room solution (as shown here) and need technical support.

Note: the article applies only to the bundles referred to in the link above, and does not apply to support for other, non-bundled Lenovo computers used with Logitech products.

Who to contact for support

Customers who have purchased a joint Logitech-Lenovo hardware bundle should refer to Logitech as their initial point of contact for any technical support needs for their room solution. Logitech's dedicated support team is well-prepared to diagnose issues and will facilitate escalation to Lenovo Support if the problem is identified with the Lenovo compute.

How to open a support ticket

To open a support ticket with Logitech for your hardware bundle:

• Visit the Business Support help site’s ticket form

• Select your bundled Logitech device from the product list (usually the Tap room controller)

• Fill out the remaining fields, ensuring you specify “Lenovo” in the Primary Room Computer field

Once your support request is submitted, Logitech Support will respond to your inquiry to gather any additional required information.

Depending on the issue, Logitech Support will assist in diagnosing the Lenovo device, which may include running comprehensive system diagnostics 

If necessary as confirmed by the diagnosis, Logitech Support will assist in the escalation process to Lenovo Support for repairs or further support.