1.9 Staggered Rollout For Software Updates
Logitech CollabOS devices undergo frequent updates, introducing major new features and enhancements. Over time, these updates fundamentally transform the capabilities of a CollabOS device. We employ various quality validation processes, methodologies, and rigorous testing protocols to ensure reliability while frequently adding new functionalities.
CollabOS 1.12 introduced a staggered rollout process for CollabOS software updates. This approach is an industry best practice used to ensure a smooth rollout across a global footprint of devices. The following is an outline of this CollabOS software rollout process.
Please note: The timing and cadence of each rollout phase may vary based on the telemetry and feedback we receive. We'll likely adjust these parameters after each release.
Major CollabOS releases
(1st business day) Once a major CollabOS update is promoted to production from the public beta channel, it will be available to a random 10% of the device's Sync install base.
(3rd business day) Pending validation results, we will expand access to a random 25% of the device's Sync install base.
(5th business day) Pending validation results, we will expand access to a random 60% of the device's Sync install base.
(7th business day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices.
Minor CollabOS releases
(1st day) Once a minor CollabOS update is promoted to production from the public beta channel, it will be available to a random 25% of the device's Sync install base.
(3rd day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices.
Additional things to note:
The U.S. calendar determines business days.
During the staggered rollout period, each Sync organization will be limited to 20 rooms receiving the update.
The cadence and sequence above is a general outline that will adapt as needed.
In cases of an urgent issue (’hot fix’), we may either shorten or bypass this process altogether.
If we detect an anomaly during a rollout, we will either pause or retract the build. Release notes will be updated to reflect the release's status.
During the staggered rollout phase, updates will only be available to devices provisioned to Sync. This allows us to ensure we’re distributing the update to a specific number of devices and configurations.
Devices not provisioned to Sync will receive updates only after the release exits the staggered rollout phase. This includes updates viewed through device Settings and the Sync desktop app.
CollabOS updates will be submitted to management platforms like Teams Admin Center or ZDM once the full rollout has commenced.
The staggered rollout process does not apply to partner app updates unless there is a minimum CollabOS requirement.
The public beta channel does not follow a staggered rollout process. Any CollabOS update posted to this channel will be immediately available to all CollabOS devices.
If a device is assigned to a custom channel and set to a software release currently undergoing a staggered rollout, the device's ability to receive an update remains unaffected.