2.4 Firewall Settings

Below you will find all the information needed to set up your firewall to allow software updates for the CollabOS devices on your firewall secured network.

Sync on CollabOS Devices

With the CollabOS 1.7 release, Sync on CollabOS devices are proxy aware on PAC proxy configurations only. Click here for Sync firewall setup: Firewall and Proxy Setup Information for Sync. 

Note: SOCKS proxy (which is different from HTTP proxy) is required for mqtt proxy to work.

Two URLs that need to be proxied with SOCKS proxy, port 8883 needs to also be allowed along with port 443.

• Ports

  • MQTT: 8883

  • HTTPS: 443

    • Port 443 is used when there is no proxy involved. When a proxy is required, the device uses 8883 instead of 443. 

• URL

  • a3fejkt9utwjk2-ats.iot.us-west-2.amazonaws.com

  • raiden.iot.us-west-2.vc.logitech.com

  Refer to the example below for the PAC file entry:

if(localHostOrDomainIs(host,“a3fejkt9utwjk2-ats.iot.us-west-2.amazonaws.com”) || 
localHostOrDomainIs(host,“raiden.iot.us-west-2.vc.logitech.com”) {

return “SOCKS <PROXY SERVER HOST>:<PORT>“;
}

FAQs

Q: Does CollabOS/Sync support SSL Inspection via Proxy?

A: The traffic between CollabOS and Logitech servers cannot be inspected using a proxy.