My headset audio doesn’t sound right

This article will guide you through a troubleshooting guide to correct audio issues with the following headsets H570e, H650e, and H820e.

Audio quality can be impacted by several factors including network performance, system and application issues, or the device itself. To ensure that your headset is working properly, please follow these easy steps:

Ensure the volume level is optimal; adjusting it in both, your operating system and the video conference software you’re using may fix the issue.
Make sure that your headset is selected as the output and input device (mic and speakerphone) in the video conferencing software.
Verify that the correct driver is listed in Device Manager under Audio inputs and outputs and Sound, video and game controllers section.
Verify that the network isn’t the cause of the audio quality issues.
Try another video conferencing or audio application. Most applications have a test mode where you can check your audio.
Try playing a local audio file through your headset and verify if the speaker sounds right. You can use a recording application like Sound Recorder (Windows 11) or Voice Memos (Mac) to check the audio quality of the microphone.
If your issue persists, try following the Headsets Basic Troubleshooting Guide.

Some additional advanced steps:

You can try adjusting the mic gain volume lower or higher by following these steps:

For Windows:

Right-click on the speaker icon in the system tray (bottom right), and select Sounds.
Once opened, click Recording, right-click on the headset name > Microphone and select Properties > Levels.
Lastly, adjust the Mic array slider higher and lower to reset the gain.

For macOS:

Click the Apple logo at the top left corner, then click System preferences.
Click Sound, then select the Input tab.
Slide the Input Volume slider higher or lower to reset the gain.

Enable/disable processing: Sometimes the audio processing in the video conferencing application can interfere with speakerphone performance. If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference.

If your audio issues persist, contact us for technical assistance .