Poor video quality; color and/or brightness are distorted / abnormal

Products Affected: Meetup, Rally running Sync version 2.5.116

Conditions: Sync App update (2.5.116) included a new feature to allow manual adjustment of MeetUp and Rally Camera settings. The default values for auto-exposure and auto-white balance are not applied for devices on this version.

Resolution : 6/29/22 - Update Sync to latest version, 2.5.125. For additional details and resolution steps, visit this article: Sync App Version 2.5.116 Issue Details