Logitech Device using Zoom Device Management is not able to update to latest CollabOS releases.

  1. Products Affected:Rally Bar, Rally Bar Mini, RoomMate in Zoom Rooms running CollabOS 1.6 or newer

  2. Conditions: CollabOS devices inside proxy/firewalled networks using Zoom Device Management are prevented from updating to the latest CollabOS releases. Other update methods (via Sync portal and local device settings) work as expected. 

  3. Resolution : 10/19/22 - Fix available in CollabOS 1.7.552 / 1.7.570. To update, follow the instructions under “Bug Fixes” in the release notes for CollabOS 1.7.552 / 1.7.570 here.

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