Low resolution video when joining Teams direct guest join call from Zoom Rooms

• Products Affected: Rally Bar, Rally Bar Mini, RoomMate

• Service Provider: Zoom Rooms Appliance mode

• Conditions: Joining a Teams DGJ(Direct Guest Join) call from a Zoom Rooms device.

• Workaround: In some cases, Re-joining the Teams DGJ call resolves the issue

• Resolution Progress:

  • Sep. 13th, 2024: Microsoft has rolled out a cloud-based change that addresses this issue. We are requesting feedback: [email protected]. For customers who already have a support ticket, you can update the existing support ticket with your feedback.

Issue Number 125142