Known Issues

M1 or M2 MacBook Pro "WindowServer" process crashes and returns user to MacOS login screen

  1. Products Affected: Tap, M1 or M2 MacBook Pro with M1 Max processor running MacOS 13.3 or MacOS 13.3.1

  2. Conditions: Plugging an M1, M1 Max, or M2 Macbook into the Tap HDMI ingest causes "WindowServer" process to crash.

  3. Resolution : 4/26/23 - Tap firmware update 1.1.29 resolves this issue and is now available via Sync. The standalone installer can be found on the Tap Downloads page.

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