Microphone not available message is shown when using Zoom Rooms 6.1.0 or higher

• Products Affected:

  • Rally Bar, Rally Bar Mini, RoomMate, Rally Bar Huddle

• Service Provider: Zoom Rooms Appliance mode

• Conditions:

  • In Zoom Rooms Appliance app 6.1.0 or higher version, we’ve observed a "microphone not available" message displayed on the room screen after an overnight microphone test.

  Workaround:

  • Option 1: Disable the Zoom Rooms overnight microphone test, learn more here.

  • Option 2: Disable the Zoom Rooms voice command feature for the room, learn more here.

• Resolution Progress:

  • Logitech and Zoom are actively investigating the issue.

  • Resolved in CollabOS 2.0

Issue Number 149198