Rally Bar and Rally Bar Mini Fail to Update from CollabOS 1.8 to Latest CollabOS on PC-based deployments
Products Affected:Â Rally Bar, Rally Bar Mini
Conditions:Â Rally Bar and Rally Bar Mini devices deployed in PC-based mode may fail to update to CollabOS 1.14 if running CollabOS version 1.8.716 or earlier.
Workaround:Â
Create a Sync update channel and set CollabOS 1.13.199
Move devices running CollabOS 1.8.716 or earlier to this new channelÂ
Update devices via Sync
Once updated to CollabOS 1.13.199, move the device back to Production channel
Update devices via Sync
Resolution Progress: Resolved
Install Sync App 3.8.254 or later
If your device is running CollabOS version 1.8 or earlier, you will see an update available to CollabOS 1.10.
Update your device to CollabOS 1.10.
Once the update to CollabOS 1.10 is complete, another update will appear for the latest CollabOS version.
Proceed to update your device to the latest version of CollabOS.
Issue Number: 1181