Known Issues

Rally Systems on Teams Rooms on Windows shows a "Your camera isn't working" message and a blank video feed.

  1. Products Affected: Rally System

  2. Environment: Teams Room on Windows

  3. Conditions: Teams Rooms on Windows using Rally System overtime show a "Your camera isn't working" message and a blank video feed. This is due to partner services excessively querying the device API.

  4. Workaround:

    1. Temporary workaround: Uninstalling the Sync App will resolve this issue. However, partner services will also not be able to query for room AV information.

  5. Resolution Progress: This issue is resolved in Sync App version 3.3.358

Issue Number 138874

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