Teams Rooms NUC experiencing a black or blank front of room display

• Products Affected:

  1. Arena Canyon NUCs (Model: NUC13L3KV5) running Microsoft Teams Room on Windows

• Conditions:

  1. Arena Canyon NUCs (Model: NUC13L3KV5) running Microsoft Teams Room on Windows version 5.2.115.0 and later may encounter a display-related issue where the front-of-room display will show a blank or black screen.

  2. If this happens, the Logitech Tap may mirror the content that should be visible on the main display.

• Workaround:

  1. Download the compressed file: https://gtm.vc.logitech.com/ASUS/BIOS/FixTapDisplay.zip

  2. Unzip or extract the downloaded file to a convenient location on your computer's local drive.

  3. Navigate to the folder where you extracted the files, and locate the executable file.

  4. Right click on the executable and choose "run as administrator".

  5. Reboot the system

Note: This update will not affect any future BIOS or Driver updates.

• PowerShell:

  1. Download the script: https://gtm.vc.logitech.com/ASUS/BIOS/FixTapDisplay.ps1

     1. Compressed version: https://gtm.vc.logitech.com/ASUS/BIOS/FixTapDisplay.PS1.zip

  2. Copy the downloaded script to a local directory on the target machine (e.g., C:\rigel).

     1. Note: This script must be run locally and cannot be executed remotely.

  3. Open a Command Prompt by clicking on start and typing cmd. Select "run as Administrator".

  4. Execute the script using the following command:

     1. PowerShell.exe -executionpolicy unrestricted -file c:\rigel\SetBios.ps1

• Resolution Progress: Resolved

• Cause:

  • An issue during production regarding the system image resulted in a recently produced batch of Arena Canyon NUCs being shipped with this issue.

  • While the issue was promptly identified and rectified, some affected units had already been delivered to customers. This update provides a permanent resolution to the issue and has been implemented to prevent its recurrence in future production units.

  • The serial numbers of NUCs that have this issue and need the workaround are limited to those listed below.

    • SN that start with S5ARQK006***

    • SN that start with S5ARQK007***

    • SN that start with G6LC347***

    • SN that start with G6LC349***