Resolve Bluetooth wireless issues on macOS 12

Important: These troubleshooting steps go from easy to more advanced. Please follow the steps in order and check if the device works after each step.

For a list of Logitech devices this article applies to, please scroll to the end of this article. 

Make sure you have the latest version of macOS
Apple is regularly improving the way macOS handles Bluetooth devices. For instructions on how to update macOS, click here.

Make sure you have the right Bluetooth parameters

1. Navigate to the Bluetooth preference pane via Apple Menu > System Preferences > Bluetooth
   

   

   
   

2. Make sure that Bluetooth is turned On.
   

   

3. In the bottom-right corner of the Bluetooth Preference window, click Advanced.
   

   

4. Make sure both options are checked:

   • Open Bluetooth Setup Assistant at startup if no keyboard is detected

   • Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected 

     

     
     NOTE: These options ensure that Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse, or trackpad is not detected as connected to your Mac.

5. Click OK.

Restart the Bluetooth connection on your Mac

1. Navigate to the Bluetooth preference pane in System Preferences:
   Go to Apple Menu > System Preferences > Bluetooth

2. Click Turn Bluetooth Off.
   

   

3. Wait a few seconds, and then click Turn Bluetooth On.
   

   

4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again

1. Navigate to the Bluetooth preference pane in System Preferences:
   Go to Apple Menu > System Preferences > Bluetooth

2. Locate your device in the Devices list, and click on the “x” to remove it.
   

   

   
   
   

   

3. Re-pair your device by following the procedure described here.

Disable the hand-off feature
In some cases, disabling the iCloud hand-off functionality can help.

1. Navigate to the General preference pane in System Preferences:
   Go to Apple Menu > System Preferences > General
   

   

2. Make sure Allow Handoff between this Mac and your iCloud devices is not checked.
   

   

This article is applicable to the following Logitech for Business mice, keyboards, combos and pointers:

Mice

MX Anywhere 3 , M240, Lift Vertical, M650, MX Anywhere 3s, MX Master 3s , Ergo M575, MX Master 3

Keyboards

MX Keys Mini, Wave Keys, Ergo K860, MX Keys

Combos

MK650, MK370 Wireless Combo, Slim Combo, MX Keys Combo, MX Keys Combo Gen 2, MK270

Pointers

Spotlight