Troubleshooting for power and charging Issues

For a list of Logitech devices this article applies to, please scroll to the end of this article. 

Symptom(s):

• Device does not power on

• Device powers on intermittently 

• Battery compartment damage

• Device does not charge

Likely Cause(s):

• Dead batteries

• Potential internal hardware issue

Possible solutions:

1. Recharge the device if it's rechargeable.

2. Replace with new batteries. If this doesn’t resolve the problem, check the battery compartment for possible damage or corrosion: 

   • If you find damage, please contact Support.

   • If there’s no damage, there could be a hardware issue.

3. If possible, try with a different USB charging cable or cradle and connect to a different power source.

4. If the device powers on intermittently there could be a break in the circuit. This could cause a possible hardware issue.

This article is applicable to the following Logitech for Business mice, keyboards, combos and pointers:

Mice

MX Anywhere 3 , M240, Lift Vertical, M650, MX Anywhere 3s, MX Master 3s , Ergo M575, MX Master 3

Keyboards

MX Keys Mini, Wave Keys, Ergo K860, MX Keys

Combos

MK650, MK370 Wireless Combo, Slim Combo, MX Keys Combo, MX Keys Combo Gen 2, MK270

Pointers

Spotlight