MX Master 3S

Logitech Bluetooth device doesn’t connect with computer, tablet or phone

Bluetooth allows you to connect your device wirelessly to your computer without using a USB receiver. Follow these steps to connect via Bluetooth.

Check if your computer is compatible with the latest Bluetooth technology
The latest generation of Bluetooth is called Bluetooth Low Energy and is not compatible with computers that have an older version of Bluetooth (called Bluetooth 3.0 or Bluetooth Classic). 

NOTE: Computers with Windows 7 cannot connect with devices that use Bluetooth Low Energy.

  1. Make sure that your computer has a recent operating system:

    • Windows 8 or later

    • macOS 10.10 or later

  2. Check if your computer hardware supports Bluetooth Low Energy. If you don’t know, click here for more information. 

Set your Logitech device in ‘pairing mode’
In order for the computer to see your Logitech device, you need to put your Logitech device in discoverable mode or pairing mode. 

Most Logitech products are equipped with a Bluetooth button or Bluetooth key and have a Bluetooth status LED.

  • Make sure your device is turned ON 

  • Hold down the Bluetooth button for three seconds, until the LED starts blinking rapidly. This indicates that the device is ready for pairing.


Complete the pairing on your computer
You will need to complete the Bluetooth pairing on your computer, tablet or phone. For more information on how to do this depending on your operating system (OS) see instructions below:

Windows
Select the version of Windows you’re running and then follow the steps to pair your device.

Windows 7 

  1. Open the Control Panel.

  2. Select Hardware and Sound.

  3. Select Devices and Printers.

  4. Select Bluetooth Devices.

  5. Select Add a device.

  6. In the list of Bluetooth devices, find the Logitech device you want to connect to and click Next.

  7. Follow the onscreen instructions to finish pairing.

Windows 8  

  1. Go to Apps, then find and select Control Panel.

  2. Select Devices and Printers.

  3. Select Add a device.

  4. In the list of Bluetooth devices, find the Logitech device you want to connect to and select Next.

  5. Follow the onscreen instructions to finish pairing.

Windows 10

  1. Select the Windows icon, then select Settings.

  2. Select Devices, then Bluetooth in the left panel.

  3. In the list of Bluetooth devices, find the Logitech device you want to connect to and select Pair.

  4. Follow the onscreen instructions to finish pairing.

Windows 11

  1. Select the Windows icon, then select Settings.

  2. Select Devices, then Bluetooth in the left panel.

  3. In the list of Bluetooth devices, select the Logitech device you want to connect to and select Pair.

  4. Follow the onscreen instructions to finish pairing.

NOTE: It may take up to five minutes for Windows to download and enable all drivers, depending on your computer's specifications and your internet speed. If you have not been able to connect your device, repeat the pairing steps and wait a while before you test the connection.


MacOS

  1. Open System Preferences and click Bluetooth.

  2. Select the Logitech device you want to connect to from the Devices list and click Pair.

  3. Follow the onscreen instructions to finish pairing.

Upon pairing, the LED light on your Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.


Chrome OS

  1. Click the status area in the lower right corner of your desktop.

  2. Click Bluetooth enabled or Bluetooth disabled in the pop-up menu. 
    NOTE: If you had to click on Bluetooth disabled, that means the Bluetooth connection on your Chrome device needs to first be enabled. 

  3. Select Manage devices... and click Add Bluetooth device.

  4. Find the name of the Logitech device you want to connect to from the list of available devices and click Connect.

  5. Follow the onscreen instructions to finish pairing.

Upon pairing, the LED light on your Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.


Android

  1. Go to Settings and Networks and select Bluetooth.

  2. Find name of the Logitech device you want to connect from the list of available devices and click Pair.

  3. Follow the onscreen instructions to finish pairing.

Upon pairing, the LED light on the Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.


iOS

  1. Open Settings and click Bluetooth.

  2. Tap on the Logitech device you want to connect to from the Other Devices list.

  3. The Logitech device will be listed under My Devices when paired successfully.

Upon pairing, the LED light on the Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.

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