Options+

Options+ Installation Troubleshooting (Mac)

1.3.2 Options will not install on Mac:

macOS Ventura and Sonoma:

The Options+ App requires the following user permissions on macOS 10.15 and later due to some Apple policies to enable the device features:

  • ACCESSIBILITY

  • INPUT MONITORING

  • BLUETOOTH

  • USB ACCESSORIES

  • LOGIN ITEMS

  • SCREEN & SYSTEM AUDIO RECORDING

1.3.2.1 ACCESSIBILITY

Accessibility permission is needed for most of the basic features such as scrolling, back and forward actions, gestures, volume control, zoom, and so on.

To provide access:

  1. Open System Settings > Privacy & Security > Accessibility

  2. In the right panel, enable Logi Options+ to grant permission

1.3.2.2 INPUT MONITORING

Input monitoring permission is needed for all the features enabled by the app such as scrolling, back and forward, gestures, and so on

To provide access:

  1. Open System Settings > Privacy & Security > Input Monitoring.

  2. In the right panel, enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission.

NOTE: If you clicked Later, please uncheck the checkbox for Logi Options+, check it again and press Quit Now when prompted.

1.3.2.3 BLUETOOTH

From macOS 12.4 onwards, Options+ needs Bluetooth permission to detect a Bluetooth device if it’s not actively connected to that computer. If the app does not have the Bluetooth permission, you will not be able to Flow into that computer as it cannot detect the device. To resolve this issue, follow these instructions grant Bluetooth permission:

  1. Open System Settings > Privacy & Security > Bluetooth. In the right panel

  2. Enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission.

NOTE: If you clicked Later, please uncheck the checkbox for Logi Options+, check it again and press Quit Now when prompted.

1.3.2.4 USB ACCESSORIES

On macOS Ventura, new USB and Thunderbolt accessories require your approval before the accessory can communicate with macOS for connections wired directly to the USB-C port. Therefore, when you connect any Logi receiver, you’ll see the following pop-up appear on your screen.

  1. Click on Allow to let your devices connected to the receiver work, and be detected by their respective app.

  2. In case your receiver/devices are not detected, or if you clicked on Ignore, try the following:

    1. Unplug the receiver.

    2. Go to System Settings > Privacy & Security. In the right panel, scroll down and in the dropdown next to Allow accessories to connect, select Ask every time.

    3. Plugin your receiver.

    4. When you see the prompt again, remember to click Allow.

1.3.2.5 LOGIN ITEMS

When Options+ is installed, macOS shows a notification that lets you know that a background process has been added to Login Items. These processes are needed to detect the devices and device functionality to function properly.

If you disable the Logi application from Login Items, the device customization won’t work and Options+ will be stuck on the loading screen

To resolve this issue, please follow these steps:

  1. Launch System Settings.

  2. Click on General.

  3. Click on Login items.

  4. Enable the on toggle for Logi applications

1.3.2.6 SCREEN & SYSTEM AUDIO RECORDING

If pressing the screenshot key or the assigned button for it captures the desktop/background instead of the foreground app that you intend to snip, allowing Logi Options+ in Screen & System Audio Recording resolves the issue.

To provide access:

  1. Open System Settings > Privacy & Security > Screen & System Audio Recording.

  2. Select Quit & Reopen when you're prompted to grant permission

Screen Recording Permissions for Presentation Remotes

  • Options+ requires screen recording permissions to enable Start Presentation action, use the Timer feature, and the Magnify effect.

    • Note: Options+ doesn’t store any data related to your screen recording. The permission is only required for certain features to work. You can skip this step if you don’t use any of the mentioned features.

    • Note: When you open System Settings > Privacy & Security >Screen & System Audio Recording and Logi Options+ is not displayed in the right panel, look for a system prompt “Keystroke Receiving” and click on “Open System Settings” to see the Input Monitoring permissions. Now once again press the “Open Screen Recording” button on the Logi Options+ App.

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