Prerequisites

To follow this guide, you'll need at least one room set up in Sync and be logged in as an administrator with Admin privileges. For more information, see the Sync Admin Guide.

You'll also need Logitech View enabled and set up on the RoomMate where you want to add a custom logo. For details on setting up Logitech View, see Getting started with Logitech View.

Adding a Custom Logo

You can add custom logos to be displayed on maps through Logitech View from your Logitech Sync account at either the group level or for each map individually.

Group Level

1. Log in to Sync with your admin account and navigate to Meeting rooms > Settings from the left side menu.
   

   

2. In Settings, select the group that has your RoomMates running Logitech View you wish to display a custom logo on from the left side hierarchy.
   

   

3. With your group selected, click "Room Booking settings" at the top of the page.

   

4. In "Room Booking settings," scroll to the bottom to find the custom logo settings section. Click "Choose image."
   

   

5. A pop-up window will appear, allowing you to upload an image for a custom logo. Select an image from your computer that you would like to use as a Logo on your maps.

   1. Note: If your organization has previously uploaded custom logos you will be able to choose one from this pop up.
      

      

6. After uploading your custom logo you will see that you can now select between the default and custom options.
   
   

   

7.  Now the selected custom logo will be shown on all RoomMates displaying maps through Logitech View in this group.

Room Level

1. To apply a custom logo to individual maps, log into Sync as an admin and navigate to Meeting rooms > Inventory.

   

2. Select the room that has the RoomMate running Logitech View where you want to add a custom logo to the map. In the room settings, click "System" under the RoomMate assigned to the room.
   

   

3. Expand the custom logo dropdown to the right.
   Note: If you don't see this dropdown, ensure that your Tap Scheduler has Logitech Room Booking set as the provider.
   

   

4. From the "Custom Logo" dropdown, click "Choose image."
   

   

6. A pop-up window will appear, allowing you to upload a custom log. If you've already uploaded images, you can select from those in the pop up too.
   
   

   

7. After uploading your custom logo you will see that you can now select between the default and custom options.

8. Now the selected custom logo will be shown the RoomMates displaying maps through Logitech View in this room.

I would like to share my feedback regarding the removal of AI Prompt Builder from the latest version of Logitech Options+.

After recently restoring access to the feature through an older version of the software, I immediately realized how much I had missed it and how important it had become in my daily workflow.

As someone who works in a sales role and spends a significant part of the day communicating with customers, writing emails, preparing proposals, and creating professional content, AI Prompt Builder has been an incredibly valuable productivity tool. It has helped me save time, improve the quality of my communication, and work more efficiently throughout the day.

What I particularly appreciated was the seamless integration within the Logitech ecosystem. Instead of constantly switching between applications, I could access AI assistance directly when needed, making the entire process faster and more intuitive. Over time, this became a natural part of my workflow and contributed significantly to my productivity.

Since AI is becoming increasingly important in professional environments, I believe features such as AI Prompt Builder are more relevant today than ever before. For me personally, it is not a feature that is occasionally used; it is a tool that genuinely helps me perform better in my job on a daily basis.

I was therefore disappointed to learn that it is no longer included in the latest version of Options+. While I understand that product decisions involve many considerations, I sincerely hope Logitech will reconsider this decision. AI Prompt Builder is one of the most practical and impactful features I have used within the Logitech software ecosystem, and its return would be greatly appreciated.

Thank you for taking the time to review my feedback and for considering the perspective of users who have integrated this feature into their daily professional lives.

Kind regards,

George

• I can only hear audio output in call mode.

• I can only hear audio output in music mode.

• Bluetooth pairing and connection time takes too long.

• Bluetooth pairing fails every time.

• Bluetooth connection randomly drops.

Please follow all steps listed below to update your Windows driver:

ISST Driver Installation

1. Press Win + X and open Device Manager.

2. Expand the System devices category.

3. Look for Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller.

4. Look for Intel(R) Smart Sound Technology (Intel(R) SST) OED” or BUS.

5. Right-click each one, select Update driver.

6. Select Browse my computer for drivers.

7. Select Let me pick from a list of available drivers on my computer.

8. Choose older one name contained:

   

Bluetooth Driver Reinstall

1. Press Win + X and open Device Manager.

2. Expand the Bluetooth category.

3. Selecting Intel(R) Wireless Bluetooth(R).

4. Right-click each one, select Update driver.

5. Select Browse my computer for drivers.

6. Select“Let me pick from a list of available drivers on my computer.

7. Choose older one name contained:

Audio Device Driver Uninstall

1. Go to the Bluetooth page.

2. Uninstall both Logi Zone Wireless 2 ES B2B and Logi Zone Wireless 2 ES B2B Avrcp Transport.

3. Go to the System Devices page:

4. Uninstall  Logi Zone Wireless 2 ES B2B Hands-Free AG.

Final steps

1. Perform a factory reset on the headset by long-pressing the Volume Up button while sliding the Power button to the pairing position for 5 seconds. The reset is successful when the light indicator flashes red and white three times and then turns off.

2. Reboot the computer, pair and use again.
   
   

• Ensure you are using a mouse pad.

• Avoid using your mouse on:

  • Glass and other see-through surfaces

  • Reflective surfaces, such as mirrors and metal desks

  • Wood grains and grooved surfaces

• Try the mouse on a piece of white paper to make sure it isn't a tracking issue on the particular surface you're using

Multilingual

Japanese

This article summarizes measured range and performance across three test environments using one gateway and multiple Spots.

Test environments (3 locations)

Range can vary by region due to LoRaWAN regulatory differences.

• Taiwan (office, multi-floor): Indoor enterprise office testing for same-floor range and floor-to-floor attenuation.

• US (open space with obstructions): Open-space test with three large building blocks between gateway and test points.

• EU (open space): Open-space test focused the ability for Spot to connect over longer distances.

Summary of Key Results

Office Multi-Floor Test Setup (Taiwan)

A single LoRaWAN gateway was installed on the 1st floor of a modern office building. Spots were placed at varying distances and floor levels.

• Gateway and Spot set up on the same floor: ~10 m, 50 m, 55 m, and 65 m line-of-sight on the 1st floor.

• Gateway and Spot set up on different floors: ~65 m distance to the 1st, 2nd, and 3rd floors.

• Building structure: open-plan areas, meeting rooms, glass partitions, and mixed wall density.

• Gateway was provisioned in Logitech Sync per the standard setup guide.

• Spots were placed in designated locations, then set up and connected to the LoRaWAN gateway.
  

  

What We Observed (Office)

• ~65 m, Gateway and Spot on the same floor: Stable connectivity, reliable telemetry.

• ~65 m, Gateway on 1st floor Spot on the 2nd floor: Still functional, but with lower signal margin and higher sensitivity to obstructions.

• ~65 m, Gateway on 1st floor Spot on the 3rd floor: Major degradation; noticeable data loss and reliability not acceptable for production.

These results support the expected behavior of LoRa in office buildings: dense materials and concrete floors significantly attenuate signal, and multi-story deployments typically need one gateway per floor for consistent coverage.

Office Result Snapshot

Range can vary by region due to LoRaWAN regulatory differences.

Open-Space Results

EU Open-Space Test

This test measured Spot’s ability to connect to a Gateway at longer distances in a low-obstruction environment.

Range can vary by region due to LoRaWAN regulatory differences.

US Open-Space Test (with Obstructions)

This test measured Spot’s ability to connect to a Gateway  in the US region with three large building obstructions between gateway and device locations.

• Test distances: 200 m, 400 m, 500 m

Range can vary by region due to LoRaWAN regulatory differences.

Gateway Placement Guidance

To match or improve test outcomes:

• Place the gateway as centrally as possible on the target floor

• Mount high (near ceiling), keep antenna vertical

• Avoid placement near metal racks, HVAC ducts, or elevators

• For multi-story buildings, plan one gateway per floor rather than relying on vertical penetration

• In Sync (System > Gateways > Add Gateway), confirm status is Operational before placing Spots

• Set up each Spot in the location where it will be used, since placement affects signal strength.

Example: In this test, a centrally located gateway on the 1st floor reliably served Spots up to ~65 m on the same floor. Devices two floors above at similar horizontal distance showed unacceptable degradation.

Spot Placement Guidance

• Install Spots at 1.2–1.8 m height for sensing accuracy and RF performance.

• Set up each Spot in the location where it will be used, since placement affects signal strength. 

• Use LoRaWAN in areas where pairing to a CollabOS device is not feasible.

• In large offices, plan by coverage cells: add gateways where Spots sit behind multiple dense walls

• Treat two-floor separation as a design warning; place a gateway on that floor

Recommended Office Design Rules

These findings are practical planning inputs, not absolute limits. Actual performance will vary based on materials, layout, and RF interference. Range can vary by region due to LoRaWAN regulatory differences.

I've been given the guidance to "just rename the room" since I can't move the rally bar, but if I've entered the dimensions and all the other information for a physical room because I have it paired with a Spot, it requires a lot more effort to make sure everything is ported over than if the device could simply be moved between rooms in Sync.

This manual provides important information about wiring, mounting, and using Logitech Rally Mic Pod 2.

Rally Mic Pod 2 provides studio-quality audio pickup for any meeting space with Rally Board 65. Cutting-edge audio processing amplifies voices and minimizes background noise, so conversations sound natural and remote listeners feel like they’re in the room.

If you have additional questions after reviewing this manual, visit our support site at https://hub.sync.logitech.com/meeting-room-support 

Compatibility & Number of Mic Pods Supported

Rally Mic Pod 2 is compatible with Rally Board 65. It is not compatible with Rally Plus, Rally Bar, or Rally Bar Mini.

Connect Rally Mic Pod 2 to the “Link” or “EXT” RJ-45 port on Rally Board 65 via Cat cable. The Link port on Rally Board 65 can power two Rally Mic Pod 2s.

Note: Any Rally Board 65 with a serial number starting with 26xx and lower may have an “EXT” port. There is no functional difference based on the port label.

Cable diagram showing the Rally Board 65 ports connected to two mic pods in a daisy-chain configuration.

Wiring

Rally Mic Pod 2 is compatible with Cat5e and Cat6 SF/UTP cables (or higher).

Cat5e

With Cat5e cables, the maximum cable length between Rally Board 65 and the first Mic Pod 2 is 40 meters. The maximum cable length between two mic pods is 10 meters.

Cat6 

With Cat6 cables, the maximum cable length between Rally Board 65 and the first Mic Pod 2 is 70 meters. The maximum cable length between two mic pods is 10 meters.

Rally Mic Pod 2 offers a number of cable routing options to suit your installation. In all cases, the Cat cable connecting to Rally Board 65 must connect to the Link In jack on the first Rally Mic Pod 2. When daisy-chaining mic pods, connect the Cat cable to the Link Out jack on the first mic pod and to the Link In jack on the second.

This image below shows how a Cat cable is wired to a single Rally Mic Pod 2.

The following images show 3 different options for wiring a Rally Mic Pod 2 that is daisy-chained to another Rally Mic Pod 2.

Option 1	Option 2	Option 3

In addition, cables can be routed through a grommet hole on the table and held in place using Rally Mic Pod 2 Grommet Mount (see below).

Mounting 

Rally Mic Pod 2 can be placed on a table with one or both cables running out the sides. In addition, an optional Rally Mic Pod 2 Grommet Mount is available for more secure mounting. This is a convenient way to route cables through the table and keep Rally Mic Pod 2 in the proper position on the table. The Grommet Mount can also be used to attach Rally Mic Pod 2 to the ceiling.

Grommet Mount on a Table

Attach the threaded rod to the bottom of Rally Mic Pod 2 using the supplied screws. Pull the cable(s) through a 25 mm (1 in) grommet hole in the table and connect the cable(s) to the mic pod. Route the cable(s) in the slots on the threaded rod, place the mic pod mount through the grommet hole, and tighten it down with the included nut.

Grommet Mount on the Ceiling

Attach the threaded rod to the bottom of Rally Mic Pod 2 using the supplied screws. Pull the cable(s) through a 25 mm (1 in) grommet hole in the ceiling and connect the cable(s) to the mic pod. Route the cable(s) in the slots on the threaded rod, place the mic pod mount through the grommet hole, and tighten it down with the included nut.

Using Rally Mic Pod 2

Muting the Mic Pod

Muting the mic pod can be done by simply pressing the mute icon on the mic pod to toggle mute on and off. When the mic pod is muted, the LED is red.

Note: When any of the mic pods are muted, all microphones (including the built-in microphones in Rally Board 65) are also muted.

Updating the Firmware for Rally Mic Pod 2

When Rally Mic Pod 2 is connected to Rally Board 65, it automatically updates as needed when the host device’s CollabOS software is updated.

LED Information

When Rally Mic Pod 2 is powered on it will go through this LED sequence:

• For the first several seconds, the LEDs will be red.

• Then the LEDs will cycle through several colors as the mic pod finishes powering on: blue, lilac, white, ciano. When the mic pod is powered up, the LEDs will reflect the current call state: no LEDs when not in an active call, white when in an active call, and red if the mics are muted.