Logitech support identified the root cause as a frame-clock synchronization issue in the RoomMate's software/firmware.

As a workaround, support advised connecting an audio adapter to the RoomMate ( even with no microphone or speaker attached which does resolve the lag ).

This workaround is not viable at our scale, we operate 100+ RoomMate units across 50+ locations. Physically installing an unused audio adapter on every unit is costly, logistically difficult and unsustainable for future deployments. It also adds an unnecessary hardware dependency for what is clearly a software defect.

Support has escalated the issue internally and stated that have escalated this issue to the next level support team and requested that they reassess the frame-clock synchronization pipeline for inclusion in an upcoming software patch but could not confirm a release timeline.

Request: Please prioritize a firmware/software patch that natively resolves the frame-clock synchronization issue on RoomMate, without requiring a physical audio adapter. This fix would directly benefit any customer running RoomMate as digital signage via Zoom at scale.

Impact: Affects 100+ devices across 50+ locations; current workaround is not scalable for deployment or maintenance.

What are your best practices for monitoring device status, managing firmware updates, and identifying potential issues before they affect meetings?

I'd love to hear about your experiences and any tips that have helped you simplify meeting room management.

We are using MeetUp 2 with dock station.
Custom page BYOD is displayed correctly when we disconnect USB-C cable from DockStation.
Possible to add the feature and modify page when USB-C is connected but HDMI is not connected?
We dont use the USB Active Cable. MeetUp2 is connected via USB-C and HDMI to dock station.

Tap IP 2 and Tap Cat5e Kit are certified Microsoft Teams Rooms on Android touch consoles that can be used with Rally Bar 2.

See Logitech Tap Family Compatibility Information for further information about certified hardware combinations for Microsoft Teams Rooms on Android.

Tap IP 2 and Tap Cat5e Kit are certified Microsoft Teams Rooms on Android touch consoles that can be used with Rally Bar 2.

See Logitech Tap Family Compatibility Information for further information about certified hardware combinations for Microsoft Teams Rooms on Android.

BUG FIXES

• Fixed an issue where certain long device names may not be shown correctly.

• Minor bug fixes.

I was wondering if it is possible to add Yodeck as a digital signage app on Tap Scheduler.

Join Nathan Coutinho and Craig Ishii from Logitech, alongside Quentin Esterhuizen, Google Meet Hardware Product Lead, for an inside look at the latest innovations across Logitech and Google Meet.

Come hear about:

• A new generation of video collaboration is here: Catch up on the biggest product launch in Logitech for Business's history and the new solutions built for Google Meet, including Zone Vibe Pro, Rally Bar 2, RoomMate 2 Pro, and Rally System 2.

• New and upcoming Google Meet certifications: See what’s new and what's coming in personal and team workspaces and what that unlocks for Google Meet customers.

• Preparing for the ChromeOS transition: Understand the upcoming end-of-sale milestone and how to start planning now.

• Google Meet on Android: Get the latest on our expanding portfolio and what’s coming next.

• Straight from the experts: Hear directly from Logitech and Google, and bring your questions for Q&A.

• Introducing Right Sight 3 and Presenter View! 

  • Presenter View tracks presenters as they move across a room, keeping them centered and helping remote participants follow them throughout a session.

  • Presenter View displays up to four presenters as sub-tiles in the stream, and shows the full group when there are more than four in the presenter zone. 

  • Presenter View is available on Rally Al Cameras running CollabOS 2.2 or higher. Learn more about Right Sight 3 : Presenter View.

IMPROVEMENTS

• None

BUG FIXES

• None

Step away from the show floor and enjoy an evening of drinks, light bites, live music, and meaningful conversation in a relaxed, welcoming setting.

Why attend

• Networking: Meet fellow Ignite attendees, catch up with industry peers, and continue conversations beyond the day’s sessions. 

• Meet with Logitech and Samsung: Connect with our teams, exchange ideas, and talk about what’s next.

• Eat, drink, and unwind: Enjoy an open bar, light bites and live music. 

• The chance to win: We’ll be giving away prizes, including an Ultimate Workspace Setup, to a few lucky attendees.Let’s raise a glass to fresh ideas and great company.

Please note: This event is intended for customers of Logitech, Samsung, and Microsoft. We look forward to seeing you at the Lounge!