Logitech Hub

Logi Work Nashville Roadshow

Christin L — Sat, 26 Sep 2026 18:12:49 GMT

🎉 The Logi Work Roadshow is coming to Nashville on October 15th!

📍 Where: TailGate Brewery

🕒 When: 3 PM - 6 PM CT

Get ready for:

- Hands-on experiences with Logitech for Business solutions.

- Expert insights on creating workspaces designed for productivity and collaboration.

- Enjoy BBQ, pizza, and craft beer while networking.

Reserve your spot today—spaces are filling up fast! Let’s reimagine work, starting in Nashville!

Feature Request: USB-C Content Sharing via Logitech Tap IP with Logitech RoomMate

Brian V — Sat, 26 Sep 2026 00:56:53 GMT

I would like to see Logitech add the ability to share content via USB-C directly through the Logitech Tap IP when paired with a Logitech RoomMate. Since the Tap IP is typically located on the conference table, providing a direct USB-C connection would offer a much cleaner and more practical solution for wired content sharing.

Currently, wired content sharing with RoomMate requires an HDMI connection from the RoomMate, which is typically installed behind the room display, back to the conference table. In a larger conference room, this could require a 20+ foot HDMI cable run, creating additional installation challenges and making it more difficult to maintain a clean, professional room design.

Change wording when plugging in device to Logitech Extend while in Meeting on CollabOS Device

Todd C — Thu, 24 Sep 2026 19:33:52 GMT

When we are plugging in a computer into a Logitech Extend that is hooked into a Rally Bar running CollabOS with Microsoft Teams to share content inside a meeting, we are prompted with this text: "Can't switch device to a local share mode while in the meeting." Almost all of our users are seeing this as an error stating an issue. Often, they unplug before the 3-4 seconds it takes to begin the share.

Since this works perfectly fine if people wait, can we get the wording changed to something more apparent to users? If you could have it do a check to see if your are in a meeting already, then just have it say something like "Beginning content share to meeting." This message is causing a lot more tickets and lost faith in the product in my environment. Everyone sees it as an error immediately.

Personal Workspace Devices in Logi Tune

Gunnar H — Thu, 24 Sep 2026 16:16:47 GMT

Logi Tune software allows you to manage and monitor your personal workspace devices and gives you deeper customization for your Logitech docks, headsets and webcams such as FoV, audio equalizer and meeting alerts.

A full list of Logitech devices supported by Logi Tune can be found here.

To view your Logitech devices in the Logi Tune desktop application you’ll need to have the latest version of Logi Tune which can be downloaded here.

Once Logi Tune is updated your supported Logitech devices will automatically appear under My Devices.

Workaround for ThinkSmart Core Gen 2 Multi-Camera Connection Issues

Alejandra M — Thu, 24 Sep 2026 14:51:48 GMT

Products affected: Lenovo ThinkSmart Core Gen 2

Conditions: Connecting multiple USB cameras to the USBA-2, USBA-3, and USBA-4 ports on the ThinkSmart Core Gen 2 may cause USB bandwidth contention, resulting in video capture instability issues, such as missing camera video or image flickering.

Operating Systems:

Windows 10 IoT
Windows 11 IoT

Workaround: Follow the recommended port configurations below to ensure stable video capture across all connected devices.

Non-BYOM Model Setup

Non-BYOM models support up to four cameras simultaneously using the following port combination:

One camera connected to any USBA-2, USBA-3, or USBA-4 port.
One camera connected to USBC-1.
One camera connected to USBC-2.
One camera connected to USBA-1.
Touch Controller connected to any remaining unused USBA-2, USBA-3, or USBA-4 port.

BYOM Model Setup

BYOM models support up to three cameras simultaneously using the following port combination:

One camera connected to any USBA-2, USBA-3, or USBA-4 port.
One camera connected to USBC-1.
One camera connected to USBC-2.
Touch Controller connected to USBA-1.

Note: In BYOM mode, the Touch Controller must be connected to USBA-1. Connecting the Touch Controller to the USBA-2, USBA-3, or USBA-4 ports is not supported.

Port Limitations and Guidelines

The USBA-2, USBA-3, and USBA-4 ports are limited to a combined total of one camera.
The USBA-1 port only supports USB 2.0 bandwidth. Connecting a USB 3.x camera to USBA-1 will cause performance downgrades, including reduced resolution and frame rate.

If you need additional assistance with your Logitech-bundled ThinkSmart Core Gen 2, please contact Logitech Business Support.

Active Speaker View - Not Quite

John H — Thu, 24 Sep 2026 13:44:14 GMT

Is it possible to have an Active Speaker setting that actually only shows the active speaker? Currently in our conference room we have a Rally Bar, 2 Pods, a Tap, and Sight.

While in Active Speaker mode the display will show up to 4 people randomly in the room vertically framed with a thumbnail of the entire room at the bottom. This is all regardless of if they are speaking or not. It truly feels like there is no rhyme or reason why they are being shown. It varies from people who are just sitting there having not yet said a word, people eating, taking a sip of water, fixing their hair, or whatever else you may do while not speaking. Doesn't matter you are now eating on the big screen for everyone to see. This is really undesirable behavior.

I am new to our organization, but the team here anecdotally says that this is not how it has functioned in the past and I believe they would not have purchased the equipment if it was behaving as it is today. I worked a case with Logitech support to confirm my room layout and dimensions are acceptable, and he confirmed that this is how Active Speaker works now.

Improve Sync Web UI Scaling

Carl M — Wed, 23 Sep 2026 18:35:07 GMT

Currently, Sync is only optimized for 1920x1200 @ 100% DPI/Scaling. When using any other mix of resolution and scaling, for example 1920x1080 @ 100% DPI/Scaling, the UI of the Settings -> Calendars menu crops off at the top and the service accounts listed there are inaccessible. One must set browser zoom to 20% (yes, 20%) to see the service accounts that are cropped out by the UI.

Reference the red brackets in my attached screenshot taken at 1920x1080 @ 100% DPI/Scaling.

Keyboard Maintenance and Troubleshooting Guide

Rebecca E — Tue, 22 Sep 2026 23:33:45 GMT

This article provides physical maintenance guidelines, cleaning procedures, and troubleshooting steps for addressing common keyboard-related issues.

Physical Maintenance and Cleaning

Routine maintenance is recommended to prevent debris buildup and ensure optimal key performance. For more information on general device care, please see Cleaning your Logitech device.

Non-Responsive or Sticky Keys

Users may experience instances where single or multiple keys become unresponsive or sticky during use.

If you encounter this issue, perform the following troubleshooting steps:

Use compressed air around the affected key to dislodge any obstructions.
Gently wipe the key matrix and surrounding area with an isopropyl alcohol swab.
Allow the keyboard to fully dry before turning the device back on and testing the keys.

For additional information, please see:

Detached Keycaps

Due to the integrated design of these specific models, individual keycaps cannot be re-attached or replaced separately. If your keyboard is damaged or showing wear from extensive use, please reach out to our Support Team to check your warranty status or discuss replacement options.

If you require additional assistance with this article's associated subject matter, please contact Logitech Support.

Add a framing option for "Home" position

Graham B — Tue, 22 Sep 2026 20:48:51 GMT

In smaller rooms, we would prefer to just keep an preset home position for calls as framing doesn't provide the same benefits in these rooms as larger ones and can be distracting when it moves.

We are able to set a home position, but in Google Meet, it doesn't function properly, and doesn't recall. If there was a framing option in Rightsight for "Home" that would just default the camera to the pre-set home position, it would work better for us.

Request for Bulk Support

Meenakshi S — Tue, 22 Sep 2026 11:36:12 GMT

Given the large number of meeting room devices, future bulk updates and configuration changes will require significant manual effort and coordination. We would appreciate any support, tools, or automation capabilities that could help streamline and simplify these activities going forward.