The Logitech Services portal is your command center for configuring Services and managing support tickets. This applies to Select and Essential service levels. The following steps are crucial in ensuring that your Services account is established correctly.

Getting Started
1. Add Rooms & Desks
2. Assign Licenses
3. Invite Colleagues/Partners
4. Request Support

Getting Started

Important Note: Once your Services licenses have been created, your company’s purchasing contact will receive a welcome email with access and setup instructions for your portal. You can find the Services Portal here: https://select.logitech.com/

If you didn’t receive the welcome email, please reach out to our admin team at Select@logitech.com

Prerequisites

Linking your Services Portal account with a Logitech Sync account is strongly recommended. While some of Select's features are enabled simply via the Services Portal, many Select features (and all Essential features) require a linked Sync account. This includes Logitech's Room Booking and advanced Desk Booking solutions.

Visit this page to create a Logitech Sync Portal account if you don’t already have one
Visit our Sync Admin Guide for step-by-step guidance to set up a Sync Portal account

Guidelines

To ensure that your Services account is properly set up, it is important to follow the steps outlined below.

First, add rooms and desks to your Logitech Services portal account.
Next, you will need to assign licenses to the rooms and desks (not applicable to Select Enterprise Plan customers).
Then, invite your colleagues and/or partners to the Services portal.
- Note: Logitech strongly recommends adding your chosen integrators/installers to your portal to make sure they can open tickets from the portal and benefit from your Services purchase.
After these steps are completed, you can request support.
- Note:You can only raise a support ticket for rooms that have Select licenses assigned to them.

1. Add Rooms & Desks

After you set up your Services portal account, starting with the welcome email from Logitech, then add your rooms. You can do so manually, via Sync connection, or with a CSV upload.

Add rooms from Sync

If your company uses Logitech Sync, map your Sync organizations to your Select account.

Click Import from Sync.
Choose one or more organizations to enable rooms with Select licenses.
- Note: Choose only those Sync organizations (Sync accounts) with rooms that you wish to enable with Select or Sync Plus.
Once the mapping is complete, all your rooms from your Sync organization(s) will automatically be loaded into the Services portal account.

Add rooms manually

To manually add rooms, click Add rooms manually.
Enter “Room Name” and optional additional details, such as its organization, group, and subgroup names.

Add rooms with CSV

1. Click Import from CSV.

You may use the CSV file exported from Microsoft Teams, Zoom, Google Meet, or other applications, and the import wizard will guide you through the steps.

2. Upload the CSV file.

If you have a custom CSV file, make sure it has a header row, the names of rooms you want to import, and any additional details such as their organization and group/subgroup names. Below is a sample CSV file format:
Room Name,Organization,Group/SubGroup
Room 1,Building 1,GroupA
Room 2,Building 1,GroupA
Room 3,Building 1,GroupB

3. After you have selected a file, click Continue and map the columns from the file with the Room Name header. Mapping the other fields is optional.

4. After you have correctly mapped the column(s), click Continue to preview the data that will be uploaded, and follow the prompts to complete the import flow.

2. Assign Licenses

To assign Essential, Select, and Sync Plus licenses to meeting rooms, navigate to the Rooms screen.
Select the meeting rooms for which you want to assign licenses. Make sure you do not choose meeting rooms that already have a license assigned to them.
Click Assign Licenses and follow the prompts

3. Invite Colleagues/Partners

Note: Logitech strongly recommends adding your chosen integrators/installers to your portal to make sure they can open tickets from the portal and benefit from your Services purchase.

To invite more users to the Services portal:

Navigate to the System menu
In the Userstab, click Add a user
In the Add Users dialog, enter an email address and set its role
You can invite multiple users by clicking Add Another User +
When you are done, click Invite

4. Request Support

Notes:

You can only raise a support ticket for rooms that have Select licenses assigned to them.
For Sync Plus related queries (Insights, Alerts, and Service Now integration) use the method below.
For device related issues, please submit a ticket through our Contact Support form.

To raise a support ticket in Services portal:

Navigate to the Support screen
Click Create Ticket
Fill in the required fields in the New Support Ticket form.
Upload any relevant attachment such as a log file or a screenshot.
Click Request Support

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