Logitech JumpStart

What is "JumpStart"?

JumpStart is a service included with some room solution bundles that provides expert support for the initial setup, configuration, and integration of Logitech Tap with Microsoft Team Rooms. The benefits will be available for eligible bundles for 90 days after purchase to ensure proper setup and also help you and your team in the early stages of use.

JumpStart is applies to many of our Tap-Microsoft bundles. After 90 days, we will continue to support you with our standard services during business hours. You can expect a response within one business day for both services

Please note that JumpStart services are delivered in English. For translated versions of our Welcome to JumpStart material please click here. JumpStart is subject to these terms of service.

Please see the following frequently asked questions about the JumpStart service:

To access JumpStart support: 

1. Visit www.logitech.com/jumpstart 

2. Complete the support request form, including Tap Serial Number (S/N on box or product) and a description of the issue. 

Am I eligible to use Jumpstart?

If you purchased the Tap-Microsoft bundle you are eligible for the Jumpstart service. Unfortunately, other bundles such as the Google or Zoom bundles or if you purchased a standalone Tap, will not be eligible for the service. 

What does Jumpstart cover?

Jumpstart provides the support you need to get up and running as quickly as possible. That includes setup and troubleshooting support for the following products in your bundle:

• Teams on Windows rooms bundled with Logitech Tap

• Certified PC OEMs’ setup and troubleshooting

• Cables and accessories attached to both products (except for other Logitech products purchased with the SmartDock)

While Jumpstart will do its best to assist you with most of your setup and troubleshooting needs, it may not be able to resolve all issues concerning internal networking, cabling, or incompatible Microsoft components or software. 

Can I reinstate my service?

The service is intended to address setup issues during the installation of the system and get the customer up and running. After the service is provided, we do provide a call or email service for support during the warranty period.

What other Services are available to me?

After 90 days, we will continue to support you with our standard services during business hours. 

To get the most out of your investment, we recommend our premium service plan Logitech Select:

• Optimize uptime with global, 24/7 professional support

• Ensure business continuity with extended product replacement benefits for up to 5 years 

• Insights and analytics on device and meeting room usage 

• Streamline IT management with automated alerts through ServiceNow integration