Requesting Adjustments to Logitech Services Contracts
If you have any questions about your Logitech Services contract(s), please send us an email to [email protected]. Please include the following information:
Contract Number: If you do not have the contract number, please provide the Company Name and/or the Contact Email provided on the original order.
Details of the Request: Please describe the issue you are experiencing or the specific changes you wish to make.
If your question is in relation to accessing your contract in Sync Portal please include your Sync organization id:
Sync Organization ID (if set up): Log in to Sync Portal > System > Account > Organization ID.
Can I cancel my Services order?
You can cancel a Logitech Select contract, but only within 30 days of the initial purchase and you must provide a valid cancellation reason. Please keep in mind that partial cancellations such as a change in quantity cannot be processed.
To initiate a cancellation, follow the process corresponding to your role:Â
If youâre a customer and within 30 days of purchase, contact your reseller (using the contract details from your confirmation email) to request cancellation.
If youâre a reseller, contact your distributor (using the contract details from your confirmation email) to request cancellation.
If youâre a distributor, contact [email protected] with your PO number and cancellation reason.
What is my order status / where can I find my licences?
To check the status of your order or licenses, please follow the protocol designated for your role:
Customers: Contact your reseller to verify that your order has been processed and forwarded to the distributor (you can find contact details in the confirmation email you've received).
Resellers: Contact your distributor to confirm that the customer's order has been successfully placed with Logitech (you can find contact details in the confirmation email you've received).
Distributors: Email [email protected] directly, ensuring you include your specific Purchase Order (PO) number for tracking.
If you'd like to learn more about Logitech Services, please take a look at Logitech Services Description & Overview.