SmartDock front of room display troubleshooting

If experiencing issues with the front of room display or displays, please try the steps below to troubleshoot where the issue may exist.

• Check that all HDMI cables are properly connected.

• Remove any HDMI extenders or long HDMI cables and try using the cables that came with SmartDock.

• Please check for the latest firmware update on Sync Portal and download and install the latest available

• Please verify that the monitor does not power off when SmartDock display goes to sleep.

• Logitech recommends the use of commercial displays, which can be set to a low power sleep state when SmartDock display goes into sleep mode, and will not completely power off.