Logitech Serial Number Guidance

Logitech's business products feature serial numbers on most individual components and the box they come in. Here's what you need to know about where to find these serial numbers and what they mean:

Box serial numbers and device serial numbers
Serial numbers from the device packaging end in '9', while the serial number on a device itself ends in '8'.

On many Logitech products, the other characters in the serial number may not match. While this may appear as if there is a mismatch between the device and the packaging it came in, this is expected. The different serials are due to various factors (such as traceability), but this does not affect your warranty or device status in any way.

When filing a warranty claim, the '8' serial number from the device is preferred so we can track failures down to a component level, but we can also validate warranty with the '9' serial from the box.

Finding your product's serial number
While Logitech's products come in multiple shapes and sizes, here is an overview of where to look for the serial number of your device, based on its type:

• Conference Systems & Cameras - Printed or embossed or on a sticker directly underneath or behind the product.

• Webcams - On a label on the cable or printed underneath the product

• Headsets - On a sticker underneath the headband

  • Zone Wired Earbuds - Printed on the backside of the inline controller

  • Zone True Wireless - Underneath the lid of the case

• Mice and Keyboards - On a printed or on a sticker underneath the product.

• Accessories/Miscellaneous - Differs product by product

  • Swytch - Underneath the hub

  • Scribe - On the base of the camera

  • Wireless receivers/dongles (for headsets, mice, keyboards, etc) - Are serialized separate from the primary product and printed directly on the receiver