How to Install Sync on Windows with Intune
Streamline Device Management: Installing Logitech Sync App with Microsoft Intune
Effortlessly manage your Logitech devices with Logitech Sync, designed to simplify monitoring and update workflows across your organization. This step-by-step guide walks you through the process of deploying the Logitech Sync App using Microsoft Intune, ensuring a smooth installation for IT administrators. Whether you're setting up Sync for the first time or troubleshooting common issues, this guide covers everything you need to ensure a seamless integration with your Intune environment.
Contents
Prerequisites
You can find the complete list of firewall rules and exclusions here.
Learn more about Sync Provision from this tutorial
Download the software
Download the Sync App provisioning package from the following link: https://sync.logitech.com/login
Navigate to the Systems tab and then select the Bulk Provisioning tab
Download the Sync App Provisioning Package for Windows
Extract the downloaded file.
Download the Microsoft Content Prep Tool (IntuneWinAppUtil.exe)
https://github.com/Microsoft/Microsoft-Win32-Content-Prep-Tool
Extract the downloaded zip file and copy the IntuneWinAppUtil.exe file into the c:\IntuneWinAppUtil folder.
Create the Intunewin file
Open a command prompt as an administrator and navigate to the folder where you’ve saved the Intune Win32 Content Prep Tool, such as c:\IntuneWinAppUtil.
Run the IntuneWinAppUtil.exe command and complete in the following information:
Source folder : LogiSyncProvisionBundle (Extracted folder)
Setup file : LogiSyncProvisionStub.exe
Output folder : LogiSyncProvisionBundle
Specify the Catalog folder :No
Press Enter
Upload the file in Intune Portal
Log into your Intune portal.
Go to Apps > By Platform and select Windows
Select Windows Apps and select + Create
Under others, choose Windows-app (Win32), then click Select.
Add the app package file; this is the LogiSyncProvisionStub.intunewin file you created earlier.
Add the App Information; you can customize as needed.
Select Next
Under Program complete the following:
Install command: LogiSyncProvisionStub.exe
Uninstall command: "C:\Program Files (x86)\Logitech\LogiSync\sync-agent\uninst-agent.exe" /S
Install behavior: System
Restart behavior: No specific Action
Return code - Leave as default
Select Next
Under Requirements:
X86 bit,x64 bit architecture
Windows 10 20H2 (based on your organization)
Select Next
Under Detection rules : Create a manually configured detection rule -Click Add
Rule format: Manually configure detection rules
Click Add
Rule Type: Registry
Key path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\LogiSyncAgent
Value name: DisplayVersion
Detection method: Version comparison
Operator: Greater than or equal to
Value: 3.8.254 (version which is being deployed)
Select: OK
Select: Next > Next
Assignment:
Select the Required (Silent Installation), Available for enrolled devices (Available at the company portal app), or Uninstall group assignments for the app. For more information, see Add groups to organize users and devices and Assign apps to groups with Microsoft Intune.
Click Next to display the Review + Create Page
Select Next to display the Review + create page
Make sure to hide all Toast Notifications.
Select: Next > Next
Verify your install
Go to the Apps List
Drill Down into the Application you just created
Click on Device Install Status
Check for any failed systems.
Troubleshooting
Drill down into the Managed Apps for the failed system
Go To Devices -> All Devices -> Select the computer the failed and then select Managed Apps
Click on collect Logs and enter the path c:\windows\Temp\syncapp.log
In a few minutes the log file will be ready to download.
You can also go to the system directly and open the LogisyncProvisionstub_Result.txt file.
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\LogiSyncProvisionStub_Result.txt - ProvisionResult code is “0 “ -Room successfully provisioned
This is a description of the results and the possible reasons that may have caused them.
Code
Definition
Cause
122
Provisioning Token not found
The logisyncprovisiontoken.json file is either corrupted or was not part of the intunewin file
123
Syncagent Download failed
Usually firewall, make sure all firewall rules required are available
124
Syncagent Installation failed
After all the downloads completed, something prevented the install from completing.
125
Room provisioning failed
The system could not communicate with the Sync portal, either an expired token or firewall issue
After resolving the issue, you can redeploy to the system by removing it from the deployment group, restarting the Intune services or rebooting the system, and then adding it back to the deployment group.
Sync App uninstall:
You can uninstall the program from Intune using the following command:
Uninstall command: "C:\Program Files (x86)\Logitech\LogiSync\sync-agent\uninst-agent.exe"
Navigate to the Assignment tab and add a group to the Uninstall assignment section. Make sure that the same user or device is not included in the group listed under the Required section (app installation).
