Sync App FAQs

Contents

Software Updates

How do I update my Sync Application?

For the most up-to-date information on Sync Application version management, please visit: Sync App Version Management.

Why is my Mac version of Sync not updating automatically?

If you have a version of Sync prior to 2.0.146, you'll need to manually install Sync again in order for it to update automatically. Download and run the latest version of Logitech Sync Application and you'll be ready to go.

Troubleshooting

Why did the Logitech Sync Application not install correctly?

Sometimes, an antivirus program will quarantine the background processes and keep them from installing correctly. To avoid this, make sure to whitelist LogiSyncService and LogiSyncServer. Check the documentation or support site for your antivirus software for more information.

What does the error code 20010 during my firmware update mean?

20010 – The firmware update could not be initiated because another program may be using the device. To address this issue, close all video conferencing applications and camera streaming / recording programs that may be using the device.

Compatibility

Will Sync be available for Chrome OS?

There are currently no plans to support ChromeOS with Sync. Google recommends using the Google Admin Panel for room and device management when using Google Meet.

Additional Information

Why is my firmware version number in Sync different from the one on the support site?

The firmware installer published on the support site is the numbered version of the software installer for a particular firmware release. The firmware version that is reported in Sync, Camera settings, or other software is the version that’s currently installed directly on the devices.