2.6 Meeting Rooms - Mute Rooms

The room muting feature helps you manage your organization's meeting spaces more efficiently. You can easily mute a room in the Sync Portal when it's under construction, temporarily offline, or being repurposed - either indefinitely or for a set period. Muted rooms won’t appear in your organization’s status or issue dashboards, and all alerts (email and ServiceNow) are paused. This ensures you maintain a clear and accurate view of only your active meeting rooms.

Mute one room

You can mute a single room several ways:

From the rooms list

From an individual room level 

From the newly added icon on the room row hover actions

Mute multiple rooms

You can mute multiple rooms from the rooms view

Selecting a time frame

You can choose how long to mute your rooms. Set it indefinitely with no end time, until tomorrow, through the weekend, or for the following week. You can also set a custom time period to match your needs.

Select one of the predetermined settings

Or select a specific day and time

Modifying the dates

If you need to make changes to a muted room, select the room from the room list, then click the icon in the top banner.

Select the room to modify

Select the edit icon in the top banner

Modify your dates and times

You can modify multiple rooms by selecting those rooms, selecting ‘Mute rooms’ and making your modifications from the dialog box

Unmuting a room

There are several ways you can unmute a room or rooms. 

Unmute a room from the room list by selecting the icon in the banner and selecting unmute in the dialog box at the room level.

Unmute a room from the room level by selecting the 3-dot menu and selecting ‘Unmute rooms’

Unmute a few rooms by selecting those rooms and selecting ‘Unmute’ from the dialog box