4.1 System Settings - Users
User Types
User account role types and permissions
Role
Permissions
Owner
This user can add/remove rooms and add/remove users from their organization.
Sync Admin
This user can add rooms/remove rooms from their organization, but cannot manage users.
Device Admin
Can add rooms/remove rooms from their organization, but cannot manage users. They can configure and update devices. They cannot modify groups or update channels.
Device Manager
Can only configure and update devices. They cannot manage rooms or users.
Read Only
This user cannot make any changes. They cannot add/remove rooms or users and cannot modify settings.
3rd Party
This user can add/remove rooms and add/remove users from their organization. Used to differentiate from internal users.
Installer
This user can only add new rooms. They cannot remove rooms, change settings, or manage users.
Sync Administration by Role
Task
Owner
Sync Admin
Device Admin
Device Manager
Installer
Ready Only
3rd Party
USERS
Add user
✓
✓
Configure user access control (access to groups)
✓
✓
Change user settings (i.e. roles)
✓
✓
Remove users
✓
✓
ROOMS
Add rooms
✓
✓
✓
✓
✓
Remove rooms
✓
✓
✓
✓
Change rooms settings
✓
✓
✓
✓
Change room group
✓
✓
✓
✓
GROUPS
Add groups
✓
✓
✓
Remove groups
✓
✓
✓
Rename groups
✓
✓
✓
DEVICES
Add devices to Sync tenant
✓
✓
✓
✓
✓
Remove devices from Sync tenant
✓
✓
✓
✓
Move devices between rooms
✓
✓
✓
✓
Change device settings
✓
✓
✓
✓
✓
Download device data
✓
✓
✓
✓
✓
✓
✓
DEVICE UPDATES
See if updates are available for devices
✓
✓
✓
✓
✓
✓
✓
Apply updates on devices
✓
✓
✓
✓
✓
UPDATE CHANNELS
Add update channels
✓
✓
✓
Remove update channels
✓
✓
✓
Change update channels settings
✓
✓
✓
INSIGHTS
View Insights data (from Insights home page)
✓
✓
✓
✓
✓
✓
✓
Download Insights data (from Insights home page)
✓
✓
✓
✓
✓
✓
✓
View Insights data (from room view)
✓
✓
✓
✓
✓
✓
✓
Download Insights data (from room view)
✓
✓
✓
✓
✓
✓
✓
ALERTS
Configure Alerts > Email Notification settings
✓
✓
Configure Alerts > Service Now integration settings
✓
✓
Add a User
Adding a user is done by invitation to a user email address. When adding a new user they must be assigned a role. Different roles have different functions and permissions with the Sync Portal.
Create, edit and manage user accounts in Sync.
Open the following link: https://sync.logitech.com/login and enter admin email and password to login.
Go to System.
Click on Users.
It is recommended that at least 2 "Owner" roles are assigned to different users in an Organization. This will minimize issues around Sync Portal permissions if an owner leaves an organization.
Note: "Owner" and "3rd party" roles have equivalent permissions within the Sync Portal.
Click on “Add a User.”
Enter the required information.
New User Email
Email account of the new user
Assign Role
After entering the required information, click on the Send invitation button.
Ask the user to open their mailbox to check if they received the invitation email.
The user will need to click on the Join the team button.
The user will need to enter the required information and complete the activation.
Note: End-users can only exist in one tenant.
Edit Settings
A user’s settings can be edited by selecting the user from the list of users in the organization and viewing their profile, or by clicking the edit settings (sliders) icon next to the user’s name.
An "Owner" or "3rd party" role can edit another user’s role after they have been added to the organization. A user cannot edit their own role.
eg. An "Admin" can be made an "Owner", by another "Owner" or "3rd party Role."
Go to the Users menu.
You will see the list of users available on the tenant.
To select the user that you want to check or modify, click on the user name.
You will see the information of the user. You have two options you can change:
Role
If you want to promote or demote the user rights, select the corresponding role.
Leave Organization
With this option you can restrict the access to the Sync tenant from the selected user.
You can define access control for users that have the "Admin," "Installer," and "Read Only" roles. You can not define access control for users that have the "Owner" role. You must be an Owner to set definitions. Click on the selected user in the list and define access by checking or removing the checkboxes in the right-hand pane.
Download data
This is available to all roles. User data can be downloaded in bulk or individually in .csv file format with the following fields, per user:
Email
Family name
Given name
Role
[User] Created at [date:time]
[User] Updated at [date:time]
Delete
An ‘Owner’ or ‘3rd party’ role can delete another user from the organization.
Go to the users menu.
You will see the list of the users available on the tenant.
Check the user that you want to delete.
Click on the “Delete” button.
Accept the confirmation to delete the user. Click on “Yes, I’m sure”
