4.3 System Settings - Alerts

In Sync, you can trigger email notifications by event, such as:

• Device errors

• Device warnings

• Rooms offline

• Occupancy limit alerts

Note: This feature is only available for SyncPlus and LogiSelect rooms.

1. To configure this feature open: System > Alerts > Set up: 

2. Select the events or issues that will trigger an email notification.

• Note: For the Occupancy limit alerts you need to enable it. Go to 4.4 Topic

3. You can set Mute alerts (For example if you want to receive the notification during the non business hours you can use this option.)

4. You can activate a grace period for errors and warnings. If they are resolved during the grace period, Sync will not trigger an email alert. Once the grace period is up, the email notification will be sent.

5. Set the email batch option.

• You can send the events case by case (email by case) or send in batch (gather all invents in a specific period and these alerts will be sent in one email). 

6. If you want to receive resolution emails (when a room is not presenting an issue, a resolution event will trigger), select this option.

7. Enter the email that you want to be notified by these events.

8. After entering the required information, click on the Save button. 

Service Now

You can integrate Service Now with Sync.

1. Go to System > Alerts > Service Now. 

2. To configure Service Now with Sync, click here: Service Now - Logitech Sync Device Management

3. Click on Connect to establish connection with Service Now.