4.3 System Settings - Alerts
In Sync, you can trigger email notifications by event, such as:
Device errors
Device warnings
Rooms offline
Flex desks offline
Occupancy limit alerts
Note: This feature is only available for Sync Plus, Essential and Select rooms.
To configure this feature open: System > Alerts > Set up:
Select the events or issues that will trigger an email notification.
Note: For the Occupancy limit alerts you need to enable it. Go to 4.4 Topic
You can set Mute alerts (For example if you want to receive the notification during the non business hours you can use this option.)
You can activate a grace period for errors and warnings. If they are resolved during the grace period, Sync will not trigger an email alert. Once the grace period is up, the email notification will be sent.
You can send the events case by case (email by case) or send in batch (gather all invents in a specific period and these alerts will be sent in one email).
If you want to receive resolution emails (when a room is not presenting an issue, a resolution event will trigger), select this option.
Enter the email addresses that you want to be notified by these events.
After entering the required information, click on the Save button.
Limit Alerts received by users with User Access Control
User Access Control enables you to manage which groups are accessible to each user within Sync. By setting up User Access Control, users will only receive alerts for the groups they are permitted to access. Follow the steps below to to configure User Access Control:
Navigate to the Users tab under System
Select the user you wish to modify
Under the Access control section to the right, set the groups where this user will have access to and thus be alerted. You have two options:
All groups: If the user should have access and receive alerts for all groups
Select specific groups If the user should only have access and receive alerts from these specific groups, choose the relevant groups(s) from the list
Confirm your choices by selecting “Apply Changes”
Service Now
You can integrate Service Now with Sync.
Go to System > Alerts > Service Now.
To configure Service Now with Sync, click here: Service Now - Logitech Sync Device Management
Click on Connect to establish connection with Service Now.
