Install Sync on Mac with JAMF

Prerequisites:

A list of firewall rules and exclusions can be found here.

Download the Sync Provisioning Package

  1. Log into your Sync Portal.

  2. Click on System-->Bulk Provisioning and Download the Windows Package.

  3. This will download a compressed file, extract the file.

Create a DMG

  1. Create the following folder structure: /Library/Application Support/Logitech/LogiSync

  2. Copy the LogiSyncProvisionToken.json to that folder.

  3. In Composer, Create a new bundle

  4. Drag the LogiSyncProvisionToken.json into the Sources folder in Composer.

  5. Ensure that the file structure in JAMF matches that in Finder and click on Build as DMG.

  6. Save the DMG to your downloads folder.

Configure JAMF

Configure the Packages

  1. Log onto the JAMF portal and click on the options gear in the upper right corner.

  2. Click on Computer Management and the Packages.

  3. Add a new Package

  4. Leave the name blank

  5. Select a category, then Upload the DMG file you just created.

  6. Rename the package: 1-LogiSyncProvisionToken

  7. Click Save

  8. Repeat the steps above, but this time upload the LogiSyncProvisionStub.pkg from your downloads folder.

  9. Rename the package: 2-LogiSyncProvisionStub

Important: Rename the two packages in the correct order: 1-LogiSyncProvisionToken and 2-LogiSyncProvisionStub. This will ensure that the token file is installed before the stub installer runs.

Configure the Policy

Don't click on Save until the last step.

  1. Go to Computers and Policies.

  2. Create a new Policy Deploy Logi Sync.

  3. Assign it a Category.

  4. Assign it a deployment method, for example, recurring check-in

  5. Click on Packages, the Configure.

  6. Add the Packages 1-LogiSyncProvisionToken

  7. Click the + next to the name of the package you just added and add the 2-LogiSyncProvisionStub

  8. Click on Scope.

  9. Add a scope to deploy with, for example, Logi Sync Test.

  10. Click on Save.

Installation Verification

  1. By clicking on Logs, you can see either a completed status or failed. 

  2. For a failed status, go to the machine in question and browse to the folder /Library/Application Support/Logitech/LogiSync and the file LogiSyncProvisionStub_Result.txt will have the return code. Below is a list of those codes. 

Return Code

Name

Description

0

Completed

Success

121

Command Error

There was an issue with calling the main installer.

122

Token Error

Provisioning Token not found.

123

Download Error

Syncagent Download failed, Check Firewall rules.

124

Install Error

Syncagent Installation failed. Check Endpoint Protection Exclusions.

125

Provision Error

Room provisioning failed. Check Firewall.

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