Getting Started - Updating Your CollabOS Device with Sync App

Keep your meeting spaces running smoothly with the latest features, security patches, and performance enhancements by updating your CollabOS devices to the latest version of CollabOS. You can update your device in USB mode by downloading and installing the Sync App for your CollabOS devices.

Prerequisites Before You Begin

• The host PC running the Logitech Sync App is powered on and connected to the internet.

• The CollabOS device is connected to the PC via USB.

• Do not disconnect power or cabling during the update process.

Step 1: Select Your Device

Launch the Logitech Sync App on your room’s PC. From the left navigation menu, select the device you wish to update.

Step 2: Check For an Update

If an update banner does not appear automatically, click the Options menu (three dots icon on the top right) and click Check for Device Update.

Step 3: Initiate the Update

When an update is available, click Update Now. This will download and install the latest CollabOS update to your CollabOS device. This process may take up to 20 minutes to complete.

The LED indicator on your CollabOS hardware may blink or change color during installation, and the device will automatically reboot once the update is complete.

Step 4: Verify Success

Once the device reboots, return to the Device tab in Sync App. Confirm that the device status indicator displays Green and reflects the new CollabOS version.

Troubleshooting Tips

• Update Failed? Ensure your network allows access to Logitech firmware servers and retry the update. For detailed firewall, proxy, and port configurations, refer to the Sync Network Setup Guide.

• Device Unresponsive? Power cycle the CollabOS device manually, wait for it to reconnect to Sync, and attempt the process again.

• Need Further Assistance? If you’re still experiencing issues, please contact Logitech Support.