Tap Cat5e kit

How do I update Tap firmware?

There are multiple ways to update the firmware on your Tap Cat5e kit:

Windows Updates

Logitech provides updates via Windows Update, Microsoft’s tool for automatically updating the Windows operating system. When Windows Update is enabled, it will also provide firmware updates for Logitech devices.

Sync

You can utilize the local Logitech Sync application on Windows to manage Tap firmware updates.

This applies to:

  • Windows-based room configurations running a Tap w/ Cat5e Kit

Guidance:

  1. Download / open the Logitech Sync app on the host computer connected to Tap (download link).

  2. On the left-hand side, select Tap

  3. Hit the three-dots in the top right corner > Check for updates.

  4. Download and install any available updates.

Sync Portal

With Sync installed on the Tap’s host computer, you can utilize the Sync Portal to remotely update Logitech hardware.

This applies to:

  • Windows-based room configurations running a Tap w/ Cat5e Kit

Guidance:

  1. Ensure your Sync Portal is set up and available for device management (Sync Admin Guide)

  2. In a browser, navigate to sync.logitech.com

  3. Select the room with the Tap you are looking to update

  4. Select Tap

  5. If an update is available, you will see a blue banner stating Update available

  6. Download and install the available update

CollabOS

CollabOS based room configurations utilizing Tap Cat5e kits will automatically install the latest supported Tap firmware versions along with their CollabOS updates.

This applies to:

  • Roommate w/ Tap Cat5e Kit

  • Rally Bar w/ Tap Cat5e Kit

  • Rally Bar Mini w/ Tap Cat5e Kit

  • Rally Bar Huddle w/ Tap Cat5e Kit

Guidance:

  1. Access the CollabOS system settings menu (guide).

  2. Navigate to Updates.

  3. Select Check for updates

  4. Firmware updates will automatically include the latest Tap firmware version available.

Direct download

If you prefer a direct download option, you can find the latest Tap firmware version from our Tap downloads page here.

This applies to:

  • Windows-based room configurations running a Tap w/ Cat5e Kit

Guidance:

  1. Download the latest .EXE file

  2. Ensure your Tap is connected to the host Windows computer

  3. Double-click the downloaded program and allow the firmware update to be applied to Tap

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