Why am I seeing the following message: "Connect the room console to the dock"?
During the initial TAP setup, you may occasionally see a "Connect the room console to the dock" or "please insert the room console to the dock" dialogue that will prevent you from finishing the setup.
Troubleshooting Steps
Ensure the Tap Cat5e kit is connected to your host computer as seen in your associated systems wiring diagram.
Make sure there is an active internet connection to the host computer.
Reboot the NUC and allow time to download and update all the drivers.
Contacting Support
If your issue continues after completing the above steps, please collect the following details and submit a support ticket for assistance.
Description of your setup, what other devices are connected, which computer operating system you are using, etc.
Details of your camera focus problem. If possible, please include a screenshot/screen recording, a room description, and if you’re using RightSight.
Results of trying the steps in the article above as well as any other troubleshooting you have attempted.
Device serial number.
Enter this information into our Contact Support form.