Offline firmware updates for headset
In this article, you will see how to configure Logi Tune to apply firmware updates to supported Logitech headsets without an internet connection. This gives IT admins have more direct control over which updates reach their users in any environment. Prerequisites Logi Tune 3.14 or later installed on the end users computer. MSI (Windows) or PKG (macOS) installers are required and available from your Logitech Sync account using the personal devices bulk provisioning package. Regular firmware (OTA) updates must be disabled in deployed Logi Tune installs before offline updates will take effect. If OTA updates remain enabled, Logi Tune will continue retrieving firmware from Logitech servers and will not use local files. (see instructions below) Firmware files for your supported devices must be obtained from your Logitech account representative or Customer Success manager. Supported headsets: Zone Wireless 2 ES for Business, Zone Wired 2 for Business Getting started Run the Logi Tune installer you have downloaded from your Sync account with the DISABLEOTAFWUPDATE parameter to disable OTA firmware updates. Windows: msiexec /i <path_to_logitune_msi> /quiet /qn DISABLEOTAFWUPDATE=1 macOS: Pass the parameter via a .plist file using the installer command. sudo installer -pkg <path_to_logitune_pkg> -target / -applyChoiceChangesXML <path_to_choice_plist> .plist file example: xml <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"><array> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>DISABLEOTAFWUPDATE</string> </dict> </array></plist> Place the firmware files provided by Logitech into the Administration directory on the target machine. Windows: C:\Program Files\Logitech\LogiTune\data\administration macOS: /Library/Application Support/logitune/Administration Note: To get the offline firmware files, please contact your Logitech account team. Log out of the operating system and log back in. Logi Tune will scan the Administration directory on startup and apply the firmware to any connected supported device. Deploying across multiple machines To roll this out at scale, use your ITDM tooling to run the installer with the DISABLEOTAFWUPDATE parameter and distribute the firmware files to the Administration directory on each target machine. Logi Tune detects the files automatically on next login. Run the installer with the DISABLEOTAFWUPDATE parameter on each target machine using your ITDM tool. Push the firmware files to the Administration directory path on each target machine. If multiple firmware versions are present in the directory, Logi Tune will select the one with the highest version number automatically — no additional configuration is needed. Limitations Offline firmware updates only apply when OTA firmware updates are disabled. Both methods cannot run simultaneously. Firmware files placed in the Administration directory persist through Logi Tune app updates and uninstallation. ITDM scripts that place these files should account for cleanup if file removal is required later. To re-enable OTA firmware updates, run the installer again using the ENABLEOTAFWUPDATE parameter in place of the DISABLEOTAFWUPDATE parameter. This preserves all existing user settings for connected devices. Tips On machines where Logi Tune is already installed, run the installer with the DISABLEOTAFWUPDATE parameter as an upgrade rather than uninstalling first. This preserves all existing user settings for connected devices. How to Uninstall Logi Tune
This article provides instructions on how to remove the Logi Tune software from your Windows or macOS computer. How to Uninstall Logi Tune on Windows Open the Windows Settings menu. Navigate to Apps. Select Apps & features (on Windows 10) or Installed apps (on Windows 11). Locate Logi Tune in the application list. Click the menu (often three dots) next to the app name and select Uninstall. Follow the on-screen prompts to complete the uninstallation. How to Uninstall Logi Tune on macOS Open Finder and navigate to your Applications folder. Locate the Logi Tune application. Drag the Logi Tune application icon to the Trash (or Bin) in your Dock. Is Logi Tune Supported in Virtual Desktop Infrastructure (VDI) Environments?
Logi Tune is not supported in VDI environments. For questions regarding Logitech software support with VDI environments, please submit a Logitech support ticket. How can I generate a report from Logi Tune?
When troubleshooting issues in Logi Tune, logs can help identify what’s going wrong—especially for problems that need a deeper dive. After generating logs, you can send them directly to the Logitech support team for further investigation. You can easily create and collect log files from the Logi Tune app on both Windows and macOS. Follow the steps below to get started: Generate Logs Launch the Logi Tune application on your computer. Access the About Section Click on the ellipses (•••) located in the upper-right corner of the app. Select About from the dropdown menu. Click the Generate Report button. This will create a ZIP file containing diagnostic logs of your device. Where to Find the Generated Logs Windows The report is saved as a ZIP file named "Logitune-report". It will be located in the *\Users<username>* folder on the Windows partition (typically C: drive). MacOS The report is saved as a ZIP file named "Logitune-report-date". The file will appear on your desktop for easy access. Additional Notes Ensure you have sufficient space on your disk for the report file. If sharing the report for troubleshooting purposes,please contact Logitech Support for additional instructions. Tune Installation Flags
In this article we will walk through how to implement and use installation flags to change how Tune is installed and what features are enabled for your users. Prerequisites In order to use the Tune installation flags you must be using the Personal Collab Package to distribute Tune. You can learn more about how to use and obtain the Logi Tune provisioning package here. Installation options Below are a set of custom installation options that can be applied when deploying Logi Tune. Note: If the installer is run on a computer which doesn't have LogiTune installed, all features are enabled by default. If the installer is run on a computer which has an older LogiTune installed, by default the features remain unchanged, i.e. if a feature was disabled before, it remains disabled. The installer recognizes install options only when they are set to 1. For example, setting ENABLEXYZ=0 will not disable the feature, use DISABLEXYZ=1 instead. Silent installation Using the Logi Tune personal provisioning package you can install silently using the following commands. On Windows, run as admin: msiexec /i <path_to_logitune_msi> /quiet /qn On macOS, run: sudo installer -pkg <path_to_logitune_pkg> -target / Windows Auto Start The following example shows how to disable or enable autostart on Windows: Disable: msiexec /i <path_to_logitune_msi> /quiet /qn DISABLEAUTOSTART=1 Enable: msiexec /i <path_to_logitune_msi> /quiet /qn ENABLEAUTOSTART=1 Analytics The following example shows how to disable or enable autostart on Windows: Disable: msiexec /i <path_to_logitune_msi> /quiet /qn DISABLEANALYTICS=1 Enable: msiexec /i <path_to_logitune_msi> /quiet /qn ENABLEANALYTICS=1 Open app after installation Disable: msiexec /i <path_to_logitune_msi> /quiet /qn RUNAPP=1 Enable: msiexec /i <path_to_logitune_msi> /quiet /qn RUNAPP=0 Mac The Mac version of the Logi Tune personal provisioning package accepts parameters in a plist file: sudo installer -pkg <path_to_logitune_pkg> -target / -applyChoiceChangesXML <path_to_choice_plist> The choice.plist file which disables both the analytics feature and autostart: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <array> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>DISABLEANALYTICS</string> </dict> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>DISABLEAUTOSTART</string> </dict> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>RUNAPP</string> </dict> </array> </plist> By default, the installer launches LogiTune at end of installation. The additional option to change this is called: RUNAPP. Unlike the other parameters, RUNAPP doesn't have ENABLE/DISABLE prefixes and is by default set to 1. Use RUNAPP=0 to prevent the start of LogiTune at the end of installation. Manage Calendar Feature This install flag allows you to enable or disable the calendar feature giving you flexibility to customize Tune to meet your team's needs. Windows Installation To disable the calendar feature: msiexec /i <path_to_logitune_msi> /quiet /qn DISABLECALENDAR=1 To enable the calendar feature: msiexec /i <path_to_logitune_msi> /quiet /qn ENABLECALENDAR=1 macOS Installation The Mac version accepts parameters via a choice.plist file: sudo installer -pkg <path_to_logitune_pkg> -target / -applyChoiceChangesXML <path_to_choice_plist> To disable the calendar feature, include this in your choice.plist file: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <array> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>DISABLECALENDAR</string> </dict> </array> </plist> To enable the calendar feature, include this in your choice.plist file: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <array> <dict> <key>attributeSetting</key> <integer>1</integer> <key>choiceAttribute</key> <string>selected</string> <key>choiceIdentifier</key> <string>ENABLECALENDAR</string> </dict> </array> </plist> Important Note: The calendar feature is enabled by default on both platforms. Keyboard and Mouse customization
This article will walk through how to use button customization with your mouse and keyboard through Logi Tune. Prerequisites You must be on Logi Tune version 3.9.168 or greater to utilize button customization. Note: If you have Options + installed you will not see mice or keyboard settings in Logi Tune and will be redirected to Options +. Getting started To start, download and install the latest version of Logi Tune for desktop. The latest version can be found here Once you have Logi Tune installed ensure that your keyboard and mouse are turned on and paired to your computer using a Bolt or Unifying receiver, or Bluetooth. For a list of fully supported mice and keyboards in Logi Tune please visit this page. Basics settings Logi Tune gives you a simple way to adjust basic settings for both your mouse and keyboard alongside your webcam, headset, and even desk booking. With your mouse or keyboard connected and powered on, select it from the list of devices under the “Device” tab in Logi Tune. With your keyboard or mouse selected, you will then see a list of basic settings that can be configured to your liking. Customization Logi Tune gives you the power to create customizations that are global (they apply across your entire computer) or per-app (they only activate when a particular app is in focus). Global customization By default, any customization you assign using the steps below will be global. Open Tune and select the device you would like to customize With your device settings open, click "Button customization" to open the customization options. Now, select the button that you want to customize from Tune to see the customization menu. Once you have customized your device's buttons, it will be instantly saved. Now you can use these custom controls on your devices. Per-app customization To create a button customization that is only active when a specific app is in focus follow the steps below. Open Tune and select the device you would like to customize 2. With your device settings open, click "Button customization" to open the customization options. Now, in the top right corner, click on the "+" button to add customizations for a specific application. This will open a window showing all of your installed applications. Note: if you do not see an application, scroll to the bottom of the page and select "Add other application" to manually add one. Select an application and click "confirm". Now, you will see the application displayed at the top of the customization window. You can now select buttons to customize functionality for the specific app you have selected. If you have multiple applications, select the one you want to customize from the top menu to edit/remove or add customizations. AI customization In the list of customization options is a set of AI shortcuts that allow you to quickly access your AI tools. This allows you to launch your AI tools with a button on your keyboard or mouse. Please note that you will need to have the desktop version of the applications below installed or enabled on your computer for these shortcuts to function. Windows For Windows users, enable the ability to launch the following AI tools: CoPilot ChatGPT Claude Mac For Mac users, enable the ability to launch the following AI tools: Apple Intelligence ChatGPT Claude Perplexity You will notice that these shortcuts use the default keyboard shortcuts for the associated AI tool. If you run into any issues, please ensure that your AI tools are using the default keyboard shortcut configuration. Firewall Setup Information for Logi Tune
Below you will find all the information needed to set up your firewall to allow Tune to function on your firewall secured network. Firewall Rules Protocol Ports Source Destination TCP, HTTP 443 Logi Tune App Logi Tune Agent prosupport.logi.com support.logitech.com (only for accessing support portal) www.logitech.com TCP, HTTP 443 Logi Tune App Logi Tune Agent Logi Tune Updater updates.vc.logitech.com svcs.vc.logitech.com TCP, HTTP 443 Logi Tune App Logi Tune Agent releasenotes.vc.logitech.com TCP, HTTP 443 Logi Tune App Logi Tune Agent kojin.vc.logitech.com kojin-accounts.vc.logitech.com TCP, HTTP 443 Logi Tune App Logi Tune Agent Logi Tune Updater sync.logitech.com HTTPS 443 PersonalCollab raijin.vc.logitech.com File Exceptions: Due to how Sync updates firmware, some antivirus or endpoint security systems may block the installation / running of Logi Tune. Process Reason %ProgramFiles(x86)%\Logitech\LogiTune\LogiTuneAgent.exe Responsible for downloading the update binaries %ProgramFiles(x86)%\Logitech\LogiTune\LogiTuneUpdater.ex e Responsible for updating firmware of Logitech devices. %ProgramFiles(x86)%\Logitech\LogiTune\LogiTune.exe Responsible for fetching the app settings from Logitech VC Cloud Servers. LogiTunelnstall.exe This is only used for the installation process. LogiTuneSetup.msi This is only used for the installation process. Note : Logi Tune will not manage or update the core operating system. Folder Exceptions: Due to how Sync Installers access some of the temporary folders, some antivirus or endpoint security systems may block the installation or running of Logi Tune. Process Folder LogiTunelnstall.exe %USERPROFILE%\AppData\Local\Temp %WINDIR%\Installer %WINDIR%\Temp LogiTuneSetup.msi %USERPROFILE%\AppData\Local\ Temp %WINDIR% \Installer %WINDIR%\ Temp LogiTuneAgent.exe LogiTune.exe LogiTuneUpdater.exe %USERPROFILE% \AppData\Roaming\logitune %ProgramData%\Logitech\Tune %ProgramFiles(x86)%\Logitech\LogiTune Install Tune on Windows with Intune
The information below is a guide to mass install and configure the Tune Desktop application for Windows. Start by getting the .MSI file contained in the Sync Provisioning Package. Download the Logi Tune Provision Package Log into your Sync Portal. Click on System > Bulk Provisioning. Scroll down and download the Logi Tune Provision Package, selecting the Windows option. You will then see the Logi Tune setup MSI package downloaded on your device. Tune desktop client can be deployed at scale to Windows systems using the MSI Installer. The command link arguments offer flexibility for default settings. Users can change these settings after the installation. Logitech offers the installer in an MSI format to support a wide range of deployment tools. Upload MSI file in Intune Portal: Log into your Intune portal. Go to Apps Go to Windows. Add a new App. 5. Under others, choose Line-of-business app, then click Select. 6. Add the downloaded Logitune. MSI file -Click OK 7. Add the App Information, you can customize this as needed. App Name, Description, Publisher name =Logitech Command-line arguments are given below General parameters for the installer, delimited by space. Examples for MSI: CreateShortcut=False AutoStart=True AnalyticsEnabled=True Configure General Settings General parameters for the installer. Delimited by a semicolon(;). It should be specified in the scope of the AdvSettings parameter.Examples for MSI: CreateShortcut=True AdvSettings="rotatemute=0;sidetone=3; Assignments Select the Required(Silent Install), Available for enrolled devices(App will be available in the company portal app), or Uninstall group assignments for the app. For more information, see Add groups to organize users and devices and Assign apps to groups with Microsoft Intune. Click Next to display the Review + create page Verify Install: Go to the Apps List Drill Down into the Application you just created Click on Device Install Status Check for any failed systems. Troubleshooting: Drill down into the Managed Apps for the failed system Go To Devices -> All Devices -> Select the computer the failed and then select Managed Apps Click on collect Logs and enter the path c:\windows\Temp\Tune.log In a few minutes, the log file will be ready to download. You can also go to the system directly and open the Result file. How to check into a desk using Logi Tune
Logitech Desk booking system allows for the use of check-in mechanisms to reduce ghost reservations of desks. Checking in to a desk means that the user confirms that they are indeed on-site, using the desk. Check-in can be enforced using either QR codes or Logi Dock Flex. Organizations can set different policies if they enforce check-in or not on desks and even within what timeframe the user has to confirm their reservation before it’s removed. Prerequisites In order to check into a booked desk with the Logi Tune mobile app or Logi Tune desktop app you will first need to have a booked desk and be signed into a work account. How to download and login to Logi Tune Mobile How to download and login to Logi Tune Desktop How to book a desk using Tune Mobile How to book a desk using Tune desktop Pre-Booked Desk Check-In This section will walk you through how to check into a desk booked ahead of time. Users will note that desk reservations requiring check-in will appear as yellow in their Logi Tune apps, indicating that an action should be taken. Once checked in, the session will show in green, indicating that everything is OK and they are free to use the desk. There are a few different ways to check in and confirm a desk reservation. Plug into Logi Dock Flex If the desk you have booked is equipped with Logi Dock Flex the process of check in is as simple as plugging in a single USB-C cable. Walk up to the desk (within the check-in time frame) and you’ll clearly see your name on Logi Dock Flex. Ensure Logi Tune is running on your computer and you’re logged in. Connect the USB-C cable to your laptop. The authentication and check-in is handled automatically by Logi Dock Flex and you can get to work immediately. Check-in on Logi Dock Flex without plugging in If you for some reason are not logged in to Logi Tune on your computer (or you’re using a desk without plugging in your computer to the dock), checking in to a reservation on Logi Dock Flex is still easy. Walk up to the desk (within the check-in time frame) and you’ll see your name on Logi Dock Flex. Press the Check-in button on the bottom right part of the screen Logi Dock Flex will trigger a notification in Logi Tune on your mobile. Open the notification and press the Check-in button to confirm. Logi Dock Flex checks you in and your reservation is confirmed. Check-in using a QR code If the desk that is booked is configured with a policy that requires QR-based check-in the user can confirm use of the desk using Tune on their phone. Walk up to the desk (within the check-in time frame) and in the Tune mobile app click on the QR scanning icon located in the top right corner of the home screen. Scan the QR code on the desk In Tune, you are directed to a check-in screen. Confirm checkin! The desk reservation is now confirmed and the user is free to use the desk! Ad Hoc Desk use When you start using a desk ad hoc, whether it’s through booking the desk using a QR-code or by plugin into a desk with Logi Dock Flex, your desk reservation is automatically checked in and you’re not required to take any additional action. FAQ Does Logitech Desk Booking support recurring or repeating reservations? Logitech Desk Booking does not currently support recurring or repeating desk reservations. As of the current version of the platform, all desk bookings made via Logi Tune (Mobile, Desktop, or the Web Portal) are treated as single-instance events. This is an intentional design choice to maximize desk availability in hybrid "hot-desking" environments, preventing a single user from occupying a specific desk indefinitely. If an employee wants the same desk for an entire week, they must manually select the desk for each individual day within the Logi Tune app. While you cannot set a recurring rule (such as every Tuesday), you can book desks several days or weeks in advance. The specific window for advance booking is determined by the Advance Booking Policy set by your IT administrator in the Logitech Sync Portal. For additional work desk support, please see here. If you encounter issues with your booking settings, please contact support for additional assistance. Logi Tune's Supported Devices
Logi Tune extends its support to a wide range of personal devices, encompassing webcams, headsets, hubs & docks, lighting solutions, keyboards, and mice. Tune customization and configuration for personal workspace peripherals varies by device. See the list below for a list of personal workspace devices managed and supported by Logitech Tune. Logi Tune Desktop Webcams MX Brio 705 for Business MX Brio Brio Brio 500 Brio 501 Brio 505 Brio 300 Brio 301 Brio 305 Brio 100 Brio 101 Brio 105 Brio 90 Brio 95 4K Pro Magnetic Streamcam Brio 4K Stream C930e C930s C930n C930c C925e C920e Pro Webcam 1080P Pro Stream C922 Pro Stream C922x Pro Stream HD Pro Webcam C920 C920s HD Pro C920x HD Pro Headsets Zone Wireless 2 ES Zone Wireless 2 Zone Wireless Zone Wireless Plus Zone Wired Zone Wired 2 Zone 950 Zone 900 Zone 750 Zone 300 Zone 301 Zone 305 Zone True Wireless Zone Vibe Wireless Zone Vibe 100 Zone Vibe 125 Zone Wired Earbuds H570e (Teams versions only) Hubs Logi Dock Logi Dock Flex Lights Litra Glow Litra Beam Litra Beam LX Keyboards MX Keys for Business MX Keys for Mac MX Keys Mini for Business MX Keys Mini for Mac MX Mechanical MX Mechanical Mini ERGO K860 for Business Wave Keys for Business Signature K650 for Business Signature Slim K950 for Business Signature Slim K950 for Business Copilot Edition Signature Slim Solar+ K980 Signature Slim Wired K620 for Business K370 for Business MX ERGO MX Keys MX Keys Mini Ergo K860 Craft Keyboard MX Mechanical Mini for Mac Signature K650 Pop Keys Mice MX Master 4 for Business MX Master 3 for Business MX Master 3 for Mac MX Master 3S for Business MX Master 3S for Mac MX Anywhere 3 for Business MX Anywhere 3 for Mac MX Anywhere 3S for Business MX Anywhere 3S for Mac Signature M650 for Business Signature Wired M520 L for Business M240 for Business Lift Vertical Mouse (L/R) for Business Lift Vertical Mouse for Mac ERGO M575 for Business MX Master 3S MX Master 3 MX Anywhere 3 Signature M650 Lift Ergo M575 MX Ergo MX Vertical Pop Mouse Logi Tune Mobile Zone Wireless 2 ES Zone Wireless 2 Zone Wireless Zone Wireless Plus Zone 950 Zone 900 Zone 300 Zone 301 Zone 305 Zone True Wireless Zone Vibe Wireless Zone Vibe 100