ServiceNow Customization & Prioritization

Would like a way to customize our automated ServiceNow tickets through Logitech Select. Looking for a way to prioritize SNow tickets for Rally Bars over Tap Schedulers. Rally Bar issues impact room functionality versus Tap Schedulers which only impact checking room status. It would be better if this could be done in Logitech as our team doesn't have ownership of our SNow platform.

We've had issues where we got SNow tickets from rooms showing Tap Schedulers offline. After logging into the system in Sync a few days later, we noticed the Rally Bar was offline so the system was unusable. This caused a more significant outage that we were not able to receive in ServiceNow.