What should I do if my Zone 305 headset loses Bluetooth connection?

Your Zone 305 headset should automatically reconnect if your Bluetooth signal is lost during a call. If it doesn’t, it only takes a few steps to get it connected again:

1. Press the power button to turn your headset off.

2. After two seconds, press the power button to turn the headset back on and wait for it to automatically connect.

If this doesn’t resolve the issue, you may need to restart your device’s Bluetooth connection. Here's how:

1. Set your device to Airplane mode. Make sure Bluetooth is also off.

2. Wait for ten seconds and then switch Airplane mode off. Make sure Bluetooth is now on.

3. If your headset still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.

4. Tap on your headset from the list of available known devices.

If you’re still experiencing connection issues, please contact Support using the link to the left.