Why isn't my Zone 305 headset recognized by my computer or mobile devices?

Check Physical Connection

First, make sure you've determined whether the physical connection is a factor:

• Confirm all cables are firmly connected.

• If possible, test the connection with another computer, or at least a different USB port.

• If your setup uses an extension cable, please try a direct connection between the computer and your Logitech device.

• Try a different cable to verify if you have a faulty device or if it’s the cable.

Check Drivers/System

After all physical connections have been checked, please ensure the driver is properly installed.

For Windows users:

1. Access Device Manager.

   • Select Windows Start then type “Device Manager” in the search bar to the right of the start icon.

2. In Device Manager click Sound, video and game controllers and confirm that Zone 305 is listed. 

3. If your headset is not listed, check if Windows Update is enabled.

Note: Windows Update is a Microsoft service that automatically downloads and installs updates/firmware over the internet to the operating system. Windows Update settings may be controlled by the Administrator of your system if you work in a professional or corporate environment. You may need to contact your IT department for help.

For Mac users:

1. Select the Apple icon at the top left of the screen.

2. Select “About this Mac” in the drop-down menu, and then “More Info” in the pop-up box.

3. Scroll down to the bottom of “About” in the Settings window to “System Report…”

   • This pop-up window will show you all of the device information regarding your system including your device.

4. In System Report, if the headset is properly recognized, it will be listed under “Audio” as Zone 305.

Update Device Firmware

Often, updating your device so that it is running the latest firmware will fix/resolve issues like this one. Logit Tune has the latest firmware version available for your device and operating system. Features and Bug Fixes are listed in the Downloads release notes.

Note: Before you run firmware updates, make sure your device drivers have been completely installed and your device isn’t in use by other applications.

Contacting Support

If your issue continues after completing the above steps, please collect the following details and submit a support ticket for assistance.

1. Description of your setup, what other devices are connected, which computer operating system you are using, etc.

2. Details of where/when your connection/recognition problem occurs.

3. Results of trying the steps in the article above as well as any other troubleshooting you have attempted.

4. Device serial number.

5. Enter this information into our Contact Support form.