My headset is not recognized by my computer

If you have plugged your headset into a USB port, and after several minutes the device is not recognized in the system or showing up in your applications, please try the following to see if it is a connection issue rather than problems with your hardware:

• Check your setup — is the connection plugged in securely and correctly?

• Try a different USB port — sometimes a USB port on your system may have an issue.

• Try a different computer — does the headset work fine on another system?

• If connected through a USB hub or extender on the computer side, try plugging directly into a USB port — some external hubs or extenders may not have adequate power or specifications to support your device.

For Windows:

• Open Device Manager to check that the driver is properly installed

  • To access Device Manager:

    • Click the Windows Start icon > Type “Device Manager” in the search bar.

    • In Device Manager, click Sound, video and game controllers and confirm the Zone 750 is listed.

    • If your headset is not listed — make sure you’ve enabled  Windows Update.

      • Windows Update is a Microsoft service that automatically downloads and installs updates over the internet to the operating system.

  • To check the Windows Update settings:

    • Click the Windows Start icon > Type "Windows Update" in the search field and make sure Windows Update is enabled.

NOTE: Windows Update settings may be controlled by the Administrator of your system if you work in a professional or corporate environment. You may need to contact your IT department for help.

For macOS:

• Select the Apple icon at the top left of the screen.

• Select About this Mac in the drop-down menu, and then System Report in the pop-up box.

• In System Report, if the headset is properly recognized, it will be listed under Audio as Zone 750.

If your headset is still not recognized and you've tried the troubleshooting steps in this article, please contact Customer Support.