My Zone 950 headset does not enter pairing mode

If your headset doesn’t go into pairing mode, try resetting the headset. This will cause the headset to disconnect and return to the original factory settings.

To reset your headset:

1. Press the active noise cancellation (ANC) button and slide the power switch to the Bluetooth icon.

2. The light indicator turns red and white three times and then turns off. The headset will also turn off.

3. Shortly the light indicator turns white and the headset is powered on— it will return to the default settings.

Then pair your headset to devices.

Receiver pairing

1. Plug USB-C receiver or USB-A adapter with the USB-C receiver into the computer USB port.

2. Power on the headset by sliding the power switch to the center.

3. The headset will automatically initiate pairing to the receiver.

4. Once successfully paired, the light indicator on the receiver and on the headset will turn solid white.

   

   Bluetooth pairing

1. Slide the power switch to the Bluetooth icon and hold for 2 seconds

2. Light indicator on the headset will flash blue rapidly.

3. Open Bluetooth settings on your device.

4. Select ‘Zone 950’ in discoverable devices.

5. Once successfully paired, the light indicator will turn solid white