My headset isn’t recognized by my computer

If you have plugged into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

1. Check your setup: Is the connection plugged in tightly and correctly?

2. Try a different USB port: Sometimes a USB port on your system may have an issue.

3. Try a different computer: Does the headset work fine on another system?

If connected through a USB hub or extender on the computer side, try plugging directly into a USB port: Some external hubs or extenders may not have adequate power or specifications to support.

For Windows:

• Open Device Manager > Sound, video and game controllers and confirm if Zone Wired is listed. If not listed:

  • Try a different USB port

  • Check if Windows Update is enabled. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department. 

For macOS:

1. Select the apple icon at the top left of the screen.

2. Select “About this Mac” in the drop-down menu, and then “System Report” in the pop-up box.

3. In the System Report, if the headset is properly recognized, it will be listed under “Audio” as “Zone Wired.”