AI-powered headset for two-way noise-free calls
Headset
Zone Wireless 2
Battery Replacement Information
Logitech has partnered with iFixit to provide users with convenient resources for battery replacement. Through the Logitech Repair Hub hosted by iFixit, users can access detailed instructions for battery replacement, and purchase replacement batteries directly from the platform. Supported devices The following Logitech products for business feature a replaceable battery for product longevity: Category Product Part Number Headsets Zone Wireless 2 533-000214 Zone Wireless 2 ES for Business 533-000214 Zone 305 533-000201 Mice MX Master 4 for Business 533-R00250 MX Master 3S for Business 533-000205 MX Anywhere 3S for Business 533-000205 Mobi Fold for Business 533-R00249 (Coming soon) Keyboards Signature Slim Solar+ K980 for Business 533-000248 Supported countries Replaceable batteries are available in 34 countries, covered by 6 iFixit Online Repair Hubs: Online Store Supported Countries (Logistically) iFixit Europe Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland (including Ă land), Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands (mainland), Norway, Poland, Portugal (mainland), Romania, Slovak Republic, Slovenia, Spain (Mainland), Sweden, and Hungary Iceland iFixit UK United Kingdom iFixit Germany Germany, Switzerland iFixit France France iFixit Canada Canada iFixit Australia Australia, New Zealand iFixit USA United States Connect to multiple devices with Multipoint for audio
Multipoint is a feature that allows the headset to connect to active audio devices simultaneously. For example, while listening to music on your laptop you will be able to accept an incoming call on your phone. To connect two devices at the same time, make sure that only the two devices you want to connect to are turned on and in proximity. Bluetooth: Using a Bluetooth connection, you can connect to two active devices (mobile or computer) for audio, the headset can remember up to eight devices. Follow the Bluetooth pairing process once for the first device, then again for the second device. USB receiver: Using the USB receiver, you can connect to one audio device. You can still connect to two active devices using one USB receiver and one Bluetooth on mobile or computer. Follow the Bluetooth pairing process once for the device. Then, plug the receiver into the computer and it will be recognized automatically. Based on your preference, you can select when to let Bluetooth connected devices take priority over the receiver connected device on Logi Tune app. On Logi Tune app, go to âConnected Devicesâ and click âSettingâ icon next to the Bluetooth connected devices. If you select âAudio, calls and notifications, the Bluetooth connected device will override the receiver connected device when there are audio, calls and notifications on the Bluetooth connected device. If you select âPhone calls onlyâ, the Bluetooth connected device will only override the receiver connected device when there is a call on the Bluetooth connected device. Optimal mic boom positioning guide
The Mic boom should be placed close or next to your mouth, aligned with the corner of the mouth. Note: Image is illustrative and may vary from actual product. How to turn off voice notifications
Voice notifications can be disabled or switched to tone notifications using the Logi Tune app. Headset Replaceable Parts Information
Logitech headsets are designed for longevity, featuring replaceable parts that support extended use. Get more life out of your headsets by replacing the essential components as needed. Replaceable Earpads Headset Availability* Earpads replacement guide** Zone Wireless 2 Available See below Zone Wireless 2 ES for Business Available See below Zone Wired 2 for Business Available See below Zone Wired Available See below Zone Vibe Wireless Available See below Zone 305 Available See below H570e Coming soon Coming soon H650e Available Coming soon *Contact your sales representatives for the request, or purchase replaceable parts directly from Logitech spare parts store. **Zone Wireless 2 Replaceable Earpad Guide also applies to Zone Wireless 2 ES and Zone Wired 2 headsets. Earpad Replacement Guides Zone Wireless 2 / Zone Wireless 2 ES / Zone Wired 2 Zone Wired Zone Vibe Wireless Zone 305 Replaceable Headset Strap Headset Availability* Zone Wireless 2 ES for Business Available Zone Wired 2 for Business Available *Contact your sales representatives for the request, or purchase replaceable parts directly from Logitech spare parts store. Replaceable Battery Please refer to the Battery Replacement Information article for details. Connect your Headset to a New Receiver
1. Plug USB-C receiver or USB-A adapter with the USB-C receiver into the computer USB port. 2. Power on the headset. 3. Open Logi Tune Desktop on your computer. 4. Select "Zone Receiver" from the dashboard. 5. Wait while it is looking for the previously connected headset. 6. If no headset is shown as connected to the receiver, click âPair headsetâ and 7. Enter pairing mode on the headset. For Zone Wireless 2 and Zone VIbe Wireless: sliding the power switch to the Bluetooth icon and holding it for 2 seconds. For Zone 305, long press power button. Light indicator will flash rapidly. And click âContinueâ on Logi Tune. 8. Logi Tune will start pairing automatically. Once successfully paired, the light indicator on the receiver and on the headset will turn solid white. If it didnât work, try to unplug and plug the receiver into your device again, then initiate pairing on Logi Tune. Microsoft Teams Button on Teams Version Headsets
Logitech Teams version headsets are certified for Microsoft Teams and include a dedicated Teams button, allowing seamless interaction with Microsoft Teams features such as joining meetings and launching the app. For detailed information, visit the Microsoft Support page: Use the Microsoft Teams button on your certified Teams device. Teams button examples on Logitech Headsets Wireless Headsets Image: Example (Zone 305) Wired Headsets and Earbuds Image: Example (Zone Wired). Logitech Headsets Compatible with Five9
In the article, you will find information about the compatibility of Logitech headsets with Five9 software. Below is a list of headsets that are tested compatible along with their functionalities. Headset Compatible with Five9? Zone Vibe Wireless Yes Zone Wireless 2 Yes Zone 305 Yes Zone Wired Yes Zone Wired Earbuds Yes Summary Mute/Unmute Call Button Volume Control Reconnection Wireless Headsets Physical mute button does not synchronize with Five9's mute commands. The call button is non-functional within Five9, requiring agents to use the Five9 interface for call handling. Volume level changes do not trigger On-Screen Display (OSD) notifications. Reconnection can be delayed up to 10 seconds and may require a manual refresh and re-selection in Five9 if Windows does not automatically reconnect. Wired Headsets N/A N/A Wireless Headsets Headsets Zone Vibe Wireless / Zone Wireless 2 / Zone 305 Connection Bluetooth With Receiver Compatibility Yes Yes Mute/Unmute Agents may find that the physical mute button on their Logitech headsets doesn't synchronize with Five9's mute/unmute commands. This is because the HID command cannot be recognized by Five9 software. While the action doesnât reflect within the Five9 application, the rotate-to-mute function or the mute button on the headset still works properly to control the audio input. Volume Control During calls, users usually depend on on-screen display (OSD) notifications to monitor volume levels. However, when these headsets are used with Five9, such notifications are absent. As a result, agents may need to rely on auditory cues or alternative methods to verify volume levels. Call Button Logitech headsets typically feature a call button for initiating or terminating calls. However, when used with the Five9 platform, this button becomes non-functional. Agents need to use the Five9 interface directly to manage calls. The main controls for handling calls are the "End the Call" buttons, or agents may choose to set the disposition to "No disposition" within the Five9 user interface. Wired Headsets In this context, "Zone Wired" and "Zone Wired Earbuds" refer to the specific models of wired headsets being discussed. Mute/Unmute Agents may find that the physical mute button on their Logitech headsets doesn't synchronize with Five9's mute/unmute commands. This is because the HID command cannot be recognized by Five9 software. While the action doesnât reflect within the Five9 application, the rotate-to-mute function or the mute button on the headset still works properly to control the audio input. Call Button Logitech headsets are typically equipped with a call button intended to initiate or terminate calls. However, within the Five9 platform, this button becomes ineffective. Agents must use the Five9 interface directly to control calls. The primary methods for managing calls include using the "End the Call" buttons or setting the disposition to "No disposition" within the Five9 user interface. FAQ & Troubleshooting Windows cannot detect or reconnect the wireless headset. When a wireless headset disconnects â such as when Bluetooth is toggled off and on â it may take up to 10 seconds for audio to reroute back through the headset. Additionally, Windows may not automatically detect or reconnect the headset. To resolve this issue, agents are advised to refresh the Five9 softphone web page and reselect the headset from the list of available devices to resume normal functionality. Engineered for Intel Evo Laptops Compatibility Information
The following Logitech Zone headsets now meet the strict requirements of the Engineered for Intel Evo Laptop Accessory Program, ensuring exceptional audio experiences, interoperability, reliability, and security while connected to an Intel Evo laptop over native BluetoothÂź. Zone Wireless 2 Platforms Engineered for Intel Evo Laptops Headset firmware version Platform configuration Zone Wireless 2 Teams version, with receiver Yes 1.3.72 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone Wireless 2 Teams version, native Bluetooth Yes 1.3.72 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone Wireless 2 UC version, with receiver Yes 1.3.72 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone Wireless 2 ES for Business Platforms Engineered for Intel Evo Laptops Headset firmware version Platform configuration Zone Wireless 2 ES for Business (Teams version, native Bluetooth) Yes 1.0.2074 or later Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone Wireless 2 ES for Business (Teams version, native Bluetooth) Yes 1.0.2074 or later Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone Wireless 2 ES for Business (UC version, with receiver) Yes 1.0.2074 or later Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone 305 Platforms Engineered for Intel Evo Laptops Headset firmware version Platform configuration Zone 305 Teams version, with receiver Yes 2.0.16 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone 305 Teams version, native Bluetooth Yes 2.0.16 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer Zone 305 UC version, with receiver Yes 2.0.16 Intel Evo laptop w/ an Intel Wifi 6E AX211 wireless adapter Windows 11 or newer Bluetooth driver version 23.30 or newer The table above lists Zone Wireless 2, Zone Wireless 2 ES for Business, and Zone 305 version/platform combinations that are compatible with Intel Evo laptops. It also includes the headset firmware version and Intel platform configuration needed to meet the compatibility requirements. Zone Wireless 2 Setup Guide
Zone Wireless 2 Setup Guide Zone Wireless 2 (Native Bluetooth Version) Setup Guide
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