Troubleshooting Display Scaling / Resolution Related Issues

This article aims to resolve issues related to display scaling / resolution on NUC/Lenovo bundled computes, including:

• The image only displaying in top corner of TV/monitor display

• The image only displaying on 25% of the Tap screen

• The image looking zoomed out

Adjust Display Scale and Resolution

1. Navigate to the Windows Admin profile

   1. Steps for Teams Rooms on Windows

   2. Steps for Zoom Rooms on Windows

2. Open Display Settings:

   1. Click on the Start button or press the Windows key, then select Settings (gear icon)

   2. Go to System and then click on Display in the menu on the left.

3. Select Your Display:

   1. If you have multiple displays, ensure you select the correct one by clicking on its icon or selecting it from the drop-down menu.

4. Adjust Scale:

   1. In the Scale and layout section, set the Change the size of text, apps, and other items option to 100% from the drop-down menu.

5. Change Display Resolution:

   1. In the same section, click on the Display resolution drop-down menu.

   2. Select the desired resolution from the list. The recommended resolution is usually highlighted. Ensure it matches the native resolution of your display for optimal performance.

6. Change Refresh Rate (Hertz):

   1. Scroll down and click on Advanced display settings.

   2. Under Refresh rate, select the desired Hertz (Hz) setting for your display. In most cases, 60hz is recommended.

7. Apply Changes:

   • Click Apply to make the changes effective. You may be prompted to confirm the new settings; if the screen looks as expected, select Keep changes.

Copy Display Configuration to Skype User Settings

1. Run PowerShell Command:

   1. Open PowerShell as an administrator:

      1. Right-click on the Start button and select Windows PowerShell (Admin).

   2. Execute the following command to copy display configuration to Skype User settings:

   3. powershell -ExecutionPolicy unrestricted c:\rigel\x64\scripts\provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1

Alternative Step: Deploy SkypeSettings.xml

1. Create or Obtain SkypeSettings.xml:

   1. Ensure you have a properly configured SkypeSettings.xml file that specifies the display scale and resolution settings.

2. Deploy the SkypeSettings.xml:

   1. Navigate to the location where the Skype Room System stores its local settings:

      • Go to C:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState.

   2. Copy your SkypeSettings.xml file into this directory.

3. Restart or Refresh Skype Room System:

   1. Restart the Skype Room System application or the computer to ensure the new settings are applied.

By following these steps, you can set your display to the desired scale, resolution, and refresh rate and ensure that these settings are applied to your room system configuration. If you encounter any issues, double-check that all paths and file names are correct, and make sure you have the necessary permissions to execute commands and modify system settings.

If you still have questions or concerns, please contact Logitech Support and include the following:

• A description of the issue you are facing

• The hardware/software you are experiencing the issue with

• The steps you have taken to resolve the issue thus far.