{"items":[{"title":"How do I know which service I'm supposed to use?","defaultOpen":false,"description":"

Basic Service is included with every purchase, while Essential and Select Services require the purchase of licenses.

Basic is right for you if your company has not purchased service licenses, meaning your company does not use our premium Sync features such as booking or alerts, and/or does not receive 24x7 support
Essential is right for you if your company has purchased premium Sync features such as booking, alerts and Remote Access, but does not receive 24x7 support
Select is right for you if your company receives both access to premium Sync features and 24x7 support

Essential and Select require users be added to a company services account by invitation from their IT Admin (third-party installers working on may also be invited, so they can open tickets on your behalf).

If you're unsure, you can open a Basic Service ticket and we will be happy to help you, but please note Select Service response levels are not guaranteed for Select customers submitting requests this way.

"},{"title":"Where can I view my support tickets after opening them?","description":"

Ticket visibility varies based on your service tier:

Basic Service customers can view their tickets here, by logging in / creating an account with the email used to open your ticket.
Essential and Select customers can view their tickets in our Services Portal by logging in (requires an invitation to your company's account, inquire with your IT Admin for access)

Basic Service customers are able to share their tickets with other users, but cannot currently view all tickets within their company. We are planning to add this capability in the future but do not have a specific date at this time.

"},{"title":"In which languages does Logitech provide support?","description":"

Logitech provides live support in the languages below. Languages that are not listed are supported either in English, or via email with the use of translation services.

Basic / Essential Support Tier

English
French
German (Europe only)
Spanish (LatAm only)
Portuguese (LatAm only)
Japanese (Japan only)
Mandarin & Cantonese (Greater China)

Select Support Tier

English
French
Spanish
German
Portuguese
Hindi
Arabic
Mandarin
Korean
Japanese (Coming soon)

"},{"title":"Where can I find a phone number?","description":"

All service tiers include the option to request a phone call for support (or email, if you would prefer) during the creation of a new support request.

Even if you initially requested email support, once a ticket is open our team will be happy to schedule a phone call with you if your preferences change.

We do not have an inbound phone line to initiate support requests.

"},{"title":"How can I buy Essential or Select Service?","description":"

Logitech service plans are available through our reseller partners, so if you're interested in purchasing a service plan we recommend reaching out to your reseller or Logitech salesperson.

A comparison of service plans can be found here, and you can visit this link to find a reseller near you.

"}],"title":""}

Contact Support

Basic Service

Essential Service

Select Service