C925e

My webcam doesn’t look right

For B525 HD Webcam and Business Webcam C505: 

You can try downloading the Camera Settings App for advanced settings that may fix your video issue.

For the following webcams: 

  • C930e

  • C925e

  • C920e

Download Logi Tune for advanced settings that may fix your video issue.

If your video issue persists please see the documentation below.

Video issues can be due to one or more of the following reasons:

  • Video conferencing software — Refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.

  • USB Bandwidth — Too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.

  • CPU utilization — Too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.

  • Network bandwidth — Not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality.

Here are some simple steps to ensure the camera is working as it should:

  1. First verify that the network or video conferencing service is not the cause of the video quality issues, by trying a local video application like Windows 10 Camera Application and checking the video quality locally.

  2. Please ensure that the video is streaming through your webcam, and not another camera such as your laptop camera or another attached camera.

  3. Try using another video conferencing application.

  4. Make sure no other network or CPU intensive applications are running. A good test is to run your video conference application immediately after a reboot of the computer without any other applications running.

If you’re still having video issues, please provide us with all the details about your issue:

What is going on?

  • Are the colors not right?

  • Is the video breaking up?

  • Is there noise?

Share a connection diagram

Include details about your connection set up such as additional devices connected to your computer or hubs and extension cables.

Model and Serial

Gather your device model and serial number.

Once you've gather all this information, please reach out to us by filling out our Support Form.

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