C925e

Webcams basic troubleshooting

This guide provides basic troubleshooting steps for resolving common issues with your USB webcam. 

This article is relevant for the following cameras:

  • Webcam C930e

  • Webcam C925e

  • B525 HD Webcam

  • Business Webcam C920e

  • Business Webcam C505

Most common issues can be solved by adjusting advanced settings in Logi Tune. Supported devices can be found bellow:

  • C930e

  • C925e

  • C920e

If your issue isn’t resolved, follow the steps below to diagnose and fix common issues:

1. Check Physical Connections

  • Verify that the USB connector is fully inserted into the USB port on your computer.

  • Plug the webcam into another USB port to rule out port-specific issues.

2. Update Drivers

  • Open Device Manager on your computer, locate the webcam, and update the driver if available.

  • Visit Logitech Support and find your product to download and install the latest drivers.

3. Configure Camera Settings

  • Set Default Camera: Go to your computer's camera settings and set the webcam as the default camera.

  • Adjust Camera Settings: Use the video conferencing software to adjust settings like resolution, brightness, and contrast for optimal performance. 

  • Try a different video conferencing software and see if it works, if it does, you may want to check for compatibility.

4. Inspect the Cable

  • Examine the USB cable for any visible signs of damage, such as fraying or cuts.

  • Test with Another Device: Connect the webcam to a different computer to determine if the issue persists.

Additional Tips

  • Restart Your Computer: Sometimes a simple restart can resolve connectivity issues.

  • Software Conflicts: Ensure no other video-related software is conflicting with the webcam.

  • Check Privacy Settings: Make sure your operating system and applications have permission to use the webcam.

  • Update Operating System: Ensure your operating system is up to date, as updates can include important driver and compatibility fixes.

You should be able to resolve most common webcam issues by following the steps above.

If this doesn’t resolve your issue, please refer to the specific FAQ or troubleshooting guide in our product documentation (search under the specific webcam model you own).

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