Windows Update just ran and now I’m not seeing my device (or not streaming video)

This article is relevant for C925e and C930e.

If you’ve recently updated Windows 10 and you’ve lost video from your webcam or your webcam is no longer recognized by Windows, follow the steps below:

To correct the issue:

1. In Device Manager, check the Cameras section — if you see a yellow exclamation next to the device name or the device name shows UNKNOWN, then the drivers did not load properly.

2. Right-click on C925e/C930e/UNKNOWN device with the yellow exclamation icon, and select Update Driver.

3. In the Update dialog, select Update Driver.

4. Select Let me pick from a list of available drivers on my computer.

5. Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech C925e/C930e), from the list.

6. Click Next.

NOTE: If a list of categories is shown instead, select Imaging Devices>USB Video Device.