Remote UI Access : GoTo Resolve service.
Update: CollabOS 1.12 introduced Logitech Sync Remote UI Access
GoTo Resolve service
GoTo Resolve allows you to securely view and control the CollabOS device from anywhere remotely, eliminating the need to be in the room for setup or to troubleshoot issues.
Note: Refer to https://support.goto.com/resolve/help/allowlisting-and-goto-resolve for information on the various network URLs and ports that must be allowed for the GoTo Resolve service to function.
Supported Devices
WIth CollabOS 1.10, the Remote UI Access feature with GoTo Resolve is available on Rally Bar, Rally Bar Mini, RoomMate, Tap IP, and Tap Scheduler in appliance mode. With CollabOS 1.11.180, this feature is available on Rally Bar Huddle.
Enable Remote UI Access
With On-Device settings l With Local Network Access
You can enable Remote UI Access either from the device or remotely using Local Network Access.
Local Network Access
During New Device Setup l Enable on Existing Device
During New Device Setup
Login to your Local Network Access portal.
As part of the initial setup screen, please ensure to activate the 'Remote UI Access' feature.
Accept Logitech and GoTo Resolve terms & conditions.
Provide company ID and Device key.
Company ID and Device key are found in console.gotoresolve.com/pair.
Click on the ‘Connect’ button.
GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.
You can now use the GoTo Resolve console to start the remote session.
Enable on Existing Device
Login to your Local Network Access portal.
Click on System > More settings.
Enable ‘Remote UI Access’.
Accept GoTo Resolve Terms and Conditions.
Provide company ID and Device key.
Company ID and Device key are found in console.gotoresolve.com/pair.
Click on the ‘Connect’ button.
GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.
You can now use the GoTo Resolve console to start the remote session.
Device Settings
During New Device Setup l Enable on Existing Device
During New Device Setup
Start the setup of a new device.
In step 1, tap on ‘Remote management’.
Enable ‘Remote UI Access’.
Accept Logitech and GoTo Resolve Terms and Conditions.
Provide company ID and Device key.
Company ID and Device key are found in console.gotoresolve.com/pair.
Tap on the ‘Activate’ button.
GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.
You can now use the GoTo Resolve console to start the remote session.
Enable on Existing Device
Go to Logitech settings
Tap on System -> More settings.
Enable ‘Remote UI Access’.
Accept GoTo Resolve Terms and Conditions.
Provide company ID and Device key.
Company ID and Device key are found in console.gotoresolve.com/pair.
Tap on the ‘Activate’ button.
GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.
You can now use the GoTo Resolve console to start the remote session.
Remote Control on GoTo Resolve Console
The provisioned device is shown in console.gotoresolve.com
Click on ‘Verify’.
Verify the device using the account signature key.
Frequency of signature key can be changed so that the IT administrator does not need to enter it every time.
Refresh the screen to see the device under ‘Not in a group’ section.
Verify the device again, unless the frequency has been changed.
Click on ‘Start Remote control’.
Access and control the CollabOS device remotely.
For more detailed information on GoTo Resolve console, please refer to https://support.goto.com/resolve/help/getting-started-remote-support-from-the-devices-page.
Log out from GoTo Resolve
Go to Logitech settings or login to your Local Network Access portal.
Tap on System -> More settings.
Tap on the ‘Log out from the GoTo Resolve’ button.
Supported Configurations
Below are the supported configurations for Remote UI Access feature.
Notes:
Remote UI Access support for multiple displays is not available.
Remote UI Access support for Rally Board 65 and Logi Dock Flex is not available.
Frequently Asked Questions
How can I set up a GoTo Resolve account for my organization?
Activate your free GoTo Resolve account at http://goto.com/logitech-signup. For more information on plans and pricing, refer to https://www.goto.com/it-management/pricing/resolve.
Where can I find my company ID and device key to activate GoTo Resolve on a CollabOS device?
To activate GoTo Resolve on a CollabOS device, you should provide your company ID and device key. You can find these credentials in https://console.gotoresolve.com/pair.
If you are facing a device-specific issue, we recommend opening a ticket with Prosupport. If you are facing issues with GoTo Resolve, we recommend you send an email to [email protected].