CollabOS Admin Guide

Remote UI Access : GoTo Resolve service.

Update: CollabOS 1.12 introduced Logitech Sync Remote UI Access

GoTo Resolve service

Remote UI Access allows you to securely view and control the CollabOS device from anywhere remotely, eliminating the need to be in the room for setup or to troubleshoot issues. In CollabOS 1.10, we added support for the GoTo Resolve service.

NOTE: Refer to https://support.goto.com/resolve/help/allowlisting-and-goto-resolve for information on the various network URLs and Ports that need to be allowed for the GoTo Resolve service.

Supported Devices

WIth CollabOS 1.10, Remote UI Access feature is available on Rally Bar, Rally Bar Mini, RoomMate, Tap IP, and Tap Scheduler in appliance mode

Enable Remote UI Access

With On-Device settings   l  With Local Network Access

You can enable Remote UI Access either from the device or remotely using Local Network Access.

Local Network Access

During New Device Setup   l  Enable on Existing Device

During New Device Setup

  1. Login to your Local Network Access portal.

  2. As part of the initial setup screen, please ensure to activate the 'Remote UI Access' feature.

  1. Accept Logitech and GoTo Resolve terms & conditions.

  2. Provide company ID and Device key.

  1. Click on the ‘Connect’ button.

  1. GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.

  2. You can now use the GoTo Resolve console to start the remote session.

Enable on Existing Device

  1. Login to your Local Network Access portal.

  2. Click on System > More settings.

  3. Enable ‘Remote UI Access’.

  1. Accept GoTo Resolve Terms and Conditions.

  2. Provide company ID and Device key.

  1. Company ID and Device key are found in console.gotoresolve.com/pair.

  1. Click on the ‘Connect’ button.

  1. GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.

  2. You can now use the GoTo Resolve console to start the remote session.

Device Settings

During New Device Setup   l  Enable on Existing Device

 

During New Device Setup

  1. Start the setup of a new device.

  2. In step 1, tap on ‘Remote management’.

  3. Enable ‘Remote UI Access’.

  4. Accept Logitech and GoTo Resolve Terms and Conditions.

  5. Provide company ID and Device key.

  1. Company ID and Device key are found in console.gotoresolve.com/pair.

  1. Tap on the ‘Activate’ button.

  2. GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.

  3. You can now use the GoTo Resolve console to start the remote session.

Enable on Existing Device

  1. Go to Logitech settings

  2. Tap on System -> More settings.

  3. Enable ‘Remote UI Access’.

  1. Accept GoTo Resolve Terms and Conditions.

  2. Provide company ID and Device key.

  1. Company ID and Device key are found in console.gotoresolve.com/pair.

  1. Tap on the ‘Activate’ button.

  2. GoTo Resolve service is activated and the device is provisioned into the GoTo Resolve account.

  3. You can now use the GoTo Resolve console to start the remote session.

Remote Control on GoTo Resolve Console

  1. The provisioned device is shown in console.gotoresolve.com

  1. Click on ‘Verify’.

  2. Verify the device using the account signature key.        

  3. Frequency of signature key can be changed so that the IT administrator does not need to enter it every time.

  1. Refresh the screen to see the device under ‘Not in a group’ section.

  2. Verify the device again, unless the frequency has been changed.

  3. Click on ‘Start Remote control’.

  1. Access and control the CollabOS device  remotely.

For more detailed information on GoTo Resolve console, please refer to https://support.goto.com/resolve/help/getting-started-remote-support-from-the-devices-page.

Log out from GoTo Resolve

  1. Go to Logitech settings or login to your Local Network Access portal.

  2. Tap on System -> More settings.

  3. Tap on the ‘Log out from the GoTo Resolve’ button.

Supported Configurations

Below are the supported configurations for Remote UI Access feature.


NOTE:

  1. Remote UI Access support for multiple displays is coming soon

  2. Remote UI Access support for Rally Bar Huddle and Logi Dock Flex are coming soon.

Frequently Asked Questions

  1. How can I set up a GoTo Resolve account for my organization?

  1. Activate your free GoTo Resolve account at http://goto.com/logitech-signup. For more information on plans and pricing, refer to https://www.goto.com/it-management/pricing/resolve.

  1. Where can I find my company ID and device key to activate GoTo Resolve on a CollabOS device?

  1. To activate GoTo Resolve on a CollabOS device, you should provide your company ID and device key. You can find these credentials in console.gotoresolve.com/pair.

Upcoming enhancements

  • Bulk provisioning for CollabOS devices in GoTo Resolve.

  • Green overlay on Tap USB/CAT5E devices when Remote UI Access is enabled.

  • Matching the device name on the GoTo Resolve console with the hostname of the device.

  • Deep link for GoTo Resolve remote control in LNA and Sync.

  • Remote UI Access support for multiple displays on Rally Bar, Rally Bar Mini, and Roommate.

If you are facing a device-specific issue, we recommend opening a ticket with Prosupport. If you are facing issues with GoTo Resolve, we recommend you send an email to logitech_support@goto.com.

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