Migrating from the Services Portal to Logitech Sync

This article explains how Logitech Services customers still using our Services Portal (select.logitech.com) need to migrate to Logitech Sync Portal (sync.logitech.com). If you still use the Services Portal, please keep reading; if you use Sync for all licensing and support tickets, you've already migrated and there's no need to continue.

Service Portal Retirement

The Logitech Services Portal will be discontinued as of September 30th, 2026, and all of its features and functionality have moved into the Logitech Sync Portal. Learn More

If you have any rooms or devices in the Services Portal that were manually added and do not yet exist in your Sync Organization, we encourage you to add them to Sync via one of the following options to make sure the devices get the full benefit of your service coverage.

Self Service Migration

If you have a manageable number of manually added devices and/or rooms in the Services Portal, you may set them up directly in Sync. If you need help, the Sync Admin Guide covers everything you need to know.

Request Assistance Migrating

If you have a significant number of manually added devices and/or rooms in the Services Portal and want help in migrating them over to Sync, please raise a support request from your Sync Organization for assistance.

Steps to Submit a Support Request

Note: Users with an Owner or Admin role can only request this migration.

1. Log into Sync https://sync.logitech.com

If your company does not have a Sync Organization, you will be required to create one. Learn More

2. Navigate to Support Tickets >> Create a ticket >> Services

3. Click on Service Contracts and Licenses

4. Provide the following details for a timely resolution.

• Your Company Name (this maybe different to your Sync Organization name)

• Logitech Service Contract Numbers

• Sync Instance, specify where your Sync Organization is present

  • Global instance - https://sync.logitech.com/

  • EU instance - https://eu.sync.logitech.com/

  • France instance - https://fr.sync.logitech.com/

  • Canada instance - https://ca.sync.logitech.com/

5. Submit the ticket

Our Support team will respond with any clarifications or additional information required, otherwise we’ll initiate the migration process, which typically takes 1-3 business days.