Data from Select portal missing in Sync portal

With the Select portal being scheduled for end of life, I wanted to bring up two issues that prevent feature parity between the two portals.

  1. In Sync, when you go to the Meeting Room Inventory section, select any or all rooms, and then click Export Data, a CSV file is generated that contains the contract number and service type, but the warranty/service end date is missing.

  2. In Select, when you click a room, it shows a table listing each device in the room, its serial number, and warranty coverage. In the Sync portal, this information is not displayed anywhere. The closest workaround in Sync is to go to the contracts section and find which contract covers the room, but even then, it does not break down which devices in the room are covered or not. This is important because we've had several situations where we purchase Select and assign it to the room, but not all devices in that room get updated with Select and need to be manually corrected by support. A new tab called "Coverage" (or similar) could be added at the room level (next to activity, provision, and details) to display this information.

I hope these corrections can be made before the Select portal is decommissioned.

Thank you.

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