Non Global Sync Tenants

Hi,

Below is taken from the Occupancy Hours for Insights article - what other features are affected for tenants in non Global Sync tenancies?

Non-global Sync Plus Tenants

Customers on non-global sync tenants such as EU, France and Canada are still eligible for Logi Sync Plus support & services. But the Service SELECT Contracts portal cannot sync the data from Sync Portal in different regions (like Canada and Europe) due to Data Privacy/Storage. 

For customers on the EU, French and Canadian Sync server: Organization, Room & Device details can be uploaded directly to Select Service portal without integrating with Sync.

Note:Features like Insights, Room Analytics and Alerts will continue to be available. 

1. First navigate to your Sync tenant and log in as an administrator.

2. Select all rooms you’d like to import.

3. Click “download data.” Save the CSV file on your local computer.

4. Navigate to your Service portal.

5. In the Rooms page, click "Add rooms" > "Import from CSV."

6. Navigate to the Support tab of your Service portal and raise a ticket with the request to enable Insights as a free trial for Sync EU users.