TAP: Onscreen notification of disconnected peripherals

We've recently run across this at a few of our rooms and were hoping that something within Sync app could raise a flag on screen.

If the Table Hub catx cable is disconnected, the mic is disconnected from the Table Hub, or the power to the Table Hub fails for some reason, there is no indication, locally, that there is any issue with the system.

Even when you start your meeting from the touch panel, there's no indication that the mics aren't connected. The mic icon still lights up on the touch panel and sometimes you're able to mute the mics, even though the physical mics don't light up or change from white to red. Camera works, incoming audio works and the displays are fine, but there's no indication of what the issue is.

We can see on the Sync portal what the issue is, but the user in the room, looking at the touch panel and front of room displays cannot see anything that calls out what the issue might be.

Is it possible for Logitech to present this flag to the Teams application, so that an onscreen notification shows for people in the room, with clear terminology, such as "Table hub not connected" or "Microphone(s) not connected".

ex: "Table Hub not connected. Please check power supply for the Table Hub, the network cable connected to the Table Hub or contact your IT Support Team to assist with this issue."

1
AI translated โ“˜
This content was translated by AI. Accuracy may vary.
Report an issue here.
Menu